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Festanstellung  
Frankfurt am Main 

Customer Service Support (m/f/d) German Speaking Executive

  • Our Client Onboarding Team is responsible for managing and developing the early stage of the client relationship, ensuring clients are informed about our product and its advantages and benefits.
  • This is a fantastic opportunity to get to know our company from the inside and gain valuable experience for future roles in the company.
  • As part of our German customer service team, you will be our first point of contact for our German clients.
  • You will be responsible for collecting business documents submitted by our clients and you will get the chance to develop a deep understanding of the SME customer base.
  • As you will be working closely with customers, you will need to be a successful communicator and passionate about providing the best service possible.

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Customer Service Support (m/f/d) German Speaking Executive

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A typical day for you?

  • Building rapport with German business owners.
  • Handling inbound calls and making outbound calls to resolve customer issues and chase documents.
  • Pitching our company to customers who have already started the sign-up process but have not yet completed it.
  • Maintaining accurate customer records and update systems.
  • Ensuring that all necessary documents are in place to allow our Credit Analysts / Account Managers to make a lending decision.
  • Handling requests received through the live chat on our website or via email.

What’s life like as an employer at our company?

Uhr30 bis 40 Std. pro Woche
KalenderAb sofort gesucht
PersonenOhne Personalverantwortung
KrawatteBerufserfahrung optional

In addition to a competitive salary, we also provide the following:

  • A smart, fun and internationally diverse team - together, we represent over 35 different nationalities.
  • Company retreats in great locations - we have at least two per year in places like the French Alps and by the Spanish seaside.
  • 26 days holiday a year, plus all bank holidays, plus a day off for your birthday.
  • Salary between €30,000 and €35,000 + 15% bonus.
  • The opportunity to give your time to support a charity of your choice, via a paid volunteering day.
  • Additional leave so that you can take more time to go travelling or to study, outside of your holiday allowance.
Bezahlte Weiterbildung Bezahlte Weiterbildung
Betriebliche AltersvorsorgeBetriebliche Altersvorsorge
Förderung von MitarbeiterinitiativenFörderung von Mitarbeiterinitiativen
Ehrenamtlich engagiertEhrenamtlich engagiert
Agiles ArbeitenAgiles Arbeiten
Regelmäßige FeedbackgesprächeRegelmäßige Feedbackgespräche
Sabbatical möglichSabbatical möglich
Flache HierarchienFlache Hierarchien
StartupflairStartupflair

Your Profile?

We look for people that are smart, humble, motivated and who are always looking to improve. Ideally, you'll have:

  • Strong communication & listening skills with an excellent telephone manner and a passion for delighting customers.
  • The ability to explain complex products and services to consumers.
  • The ability to "think outside the box" to make suggestions that will help us improve our products, systems and processes.
  • Basic understanding of business finance and accounting or the desire to acquire such understanding. We want you to develop a good business sense and an understanding of what makes SMEs tick.
  • Be ready to take on ownership within our team and communicate with other country teams.
  • A communicative personality and good team play skills.
  • Proactive self-starter approach, eager to be part of a dynamic team.
  • A perfect blend between sales, customer support and admin.

Sprachen
Deutsch
Verhandlungssicher (C2) – Diese Sprache ist deine Muttersprache oder du sprichst ähnlich gut und hast kaum einen bis keinen Akzent mehr. Entspricht in etwa C2 des Europäischen Referenzrahmens.
Englisch
Fließend (C1) – Du kannst sicher Unterhaltungen führen und hast immer die passenden Wörter parat. Auch die Grammatik ist für dich kein Problem. Entspricht in etwa C1 des Europäischen Referenzrahmens.
Interessengebiete
Beratung & Consulting
Fortgeschritten – Du hast bereits viele Erfahrungen auf diesem Gebiet und kannst auch größere Projekte umsetzen.
Kundenservice
Fortgeschritten – Du hast bereits viele Erfahrungen auf diesem Gebiet und kannst auch größere Projekte umsetzen.
Vertrieb & Verkauf
Fortgeschritten – Du hast bereits viele Erfahrungen auf diesem Gebiet und kannst auch größere Projekte umsetzen.
Finanzberatung
Interesse – Du interessierst dich für dieses Gebiet, kannst aber (noch) nicht viel.

Über uns

Unternehmensbranche IconFinanzen
Unternehmensgröße IconGroßunternehmen

We are breaking down the barriers that stop Europe’s 20 million small businesses from accessing finance. Traditional bank loans have slow application processes, inflexible terms and burdensome criteria. In contrast, we use cutting-edge technology to offer flexible access to credit with a five minute application process and a decision in hours. Since 2012, we've lent over £900 million to over 50,000 businesses across Europe. Our customers include everything from cafés to car dealers, salons to solicitors. Along the way we have built a sophisticated technology platform, won numerous awards and grown a fun, and vibrant team. However, we’re still near the start of our journey – our aim is to finance a million small businesses within a decade and so we need more smart, hands-on people to help us reach this goal.

Unser Standort

We are looking forward to your application via Campusjäger!

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