Mitarbeiter im telefonischen Kundenservice für Hosting Produkte (w/m/d)
Permanent Employment
Karlsruhe
Mitarbeiter im telefonischen Kundenservice für Hosting Produkte (w/m/d)
Was erwartet dich?
- Du bist als freundlicher und kompetenter Ansprechperson für unsere Kund:innen da und bearbeitest Anfragen zu unseren Hosting-Produkten per Telefon und E-Mail
- Du stellst mithilfe moderner Technik eine qualitativ hochwertige Kundenerfahrung sicher
- Du erkennst als Customer Champion (w/m/d) Potenziale, um unsere Kund:innen bedarfsgerecht und individuell zu beraten und passende Leistungen anzubieten
- Du arbeitest mit deinen Kolleg:innen im Team, um neue Ideen zu entwickeln und unseren Kundenservice weiter zu verbessern
- Du wirst mit internen Schulungen zum Profi in der Kundenkommunikation und unserer Produktpalette
Without leadership experience
Areas
Was bieten wir dir?
- Hybrides Arbeitsmodell mit Homeoffice-Möglichkeit
- Flexible Arbeitszeiten durch Vertrauensarbeitszeit
- An einigen Standorten eine bezuschusste Kantine und verschiedene kostenfreie Getränke
- Moderne Büroflächen mit sehr guter Verkehrsanbindung
- Diverse Mitarbeiterrabatte für Aktivitäten und Produkte
- Mitarbeiterevents wie Sommer- und Winterfeiern, sowie Workshops
- Zahlreiche Weiterbildungs- und Entwicklungsmöglichkeiten
- Verschiedene Gesundheitsangebote, wie Sport- und Gesundheitskurse
Company Doctor
Agile Working
Flat Hierarchies
Company Pension Scheme
Was solltest du mitbringen?
- Du kommunizierst gern, egal ob per E-Mail oder per Telefon, und mischst Beratung und Vertrieb zu einer einzigartigen Kundenerfahrung
- Du bleibst auch in einem schnelllebigen Arbeitsalltag ruhig und siehst jeden Kundenkontakt als Chance
- Du begeisterst dich für Technik und bist bereit, dich in unsere Hosting-Produkte einzuarbeiten
- Du bringst als Teamplayer:in unseren Kundenservice gemeinsam mit deinen Kolleg:innen voran
- Du sprichst und schreibst fließend Deutsch
Languages
Skill set
About IONOS SE
Wir sind Europas führende Plattform für Cloud Services und Hosting-Dienstleistungen. Wir begleiten erfolgreich unsere Kund:innen bei ihrer Unternehmensentwicklung. Für unseren Unternehmenserfolg sind über 4000 Mitarbeitende in mehreren Ländern weltweit tätig, um die Anforderungen und Wünsche unserer 8,5 Millionen Kund:innen zu erfüllen. Wir sind eine Marke der United Internet AG, einem börsennotierten Unternehmen mit rund 10.200 Mitarbeitenden. Wir fördern die Entwicklung unserer Mitarbeitenden und deren unterschiedliche Talente, Interessen und Sprachen.
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Frequently asked questions
Who or what is Campusjäger by Workwise?
Campusjäger is part of Workwise - a job platform that supports you throughout your entire career. We take care of recruiting for various companies and accompany you through the entire application process. Via Campusjäger by Workwise you can find jobs for students and graduates. You can manage your applications in your Workwise profile. Learn more about the connection between Workwise and Campusjäger.
Is the job I see still available?
For jobs that are still open, you can click the 'Apply now' button. If this is not possible, the job has already been filled or temporarily deactivated.
Which documents do I need for my application?
That depends entirely on the job you are applying for. In many cases it is sufficient to upload your PDF resume or fill out your Workwise profile.
Where can I upload my records or documents?
You can upload your application documents in your Workwise profile. These can only be viewed by companies you are applying to.
Where can I find more information about the company?
You can find more information in the company profile of IONOS SE.
Can I process my application afterwards?
Yes, this is possible. In your application overview you can view your information and make changes. If you have already been invited to an interview, editing is no longer possible. However, you can still add general information and upload additional documents in your profile.
How do I get news about my application?
In your application overview at Workwise you have an overview of the application progress at any time. Additionally, we send you emails about the most important status changes.
Can I send several applications at once?
The number of your applications is not limited. An overview of your applications can be found at Workwise.
Can other companies see where else I have applied?
No, companies can only see the applications they have received.
Can I also contact the company's contact person directly?
Personal contact is possible via chat as soon as you have been invited for an interview. Before that, you will receive all important status changes by e-mail. If you have any questions, you can contact your personal Candidate Manager:in from Workwise.
I don't think I meet all the requirements. Can I still apply?
Even if you don't meet all the requirements, you can make up for missing knowledge with additional skills. Use the application's questions to address your motivation and show the company why you are still a good fit for the job. If you don't meet many or all of the requirements, the application will not be successful.
What do I have to consider if I am not from Germany?
Please make sure to provide all necessary documents within your Workwise profile. It should include an EU work-permit (if you have no EU citizenship) and a CV at least. Depending on the position you are applying to, you could also be asked for a certificate of enrollment, a transcript of records or a language certificate. We would also recommend to inform yourself thoroughly in advance about visa regulations. Therefore you can use the official visa navigator from the Federal Foreign Office.
What do I have to consider if German is not my mother tongue?
Please take into account the job’s language requirements and make sure the requirements match your skills. In the job search you can use the language filter to find jobs without German language requirements. It is also helpful to provide language certificates. This section in our help center may support you during the application process.
Our job offer Mitarbeiter im telefonischen Kundenservice für Hosting Produkte (w/m/d) sounds promising? We're looking forward to your application.
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