Customer Support Manager - Kundenservice / Operations / NL (m/f/d)
Permanent Employment
Berlin
Customer Support Manager - Kundenservice / Operations / NL (m/f/d)
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Your Mission
- You support our renters in the Netherlands and Germany with preparation and handling of their trip via phone, mail and chat.
- You will be part of a small and international cross-functional Team and work together on conquering a new market.
- You will work together with the German market team and see what you can learn, adapt and apply to the Dutch market.
- You tackle upcoming problems, come up with solutions and are not afraid to test them out.
- You are a PaulCamper Ambassador and the first point of contact for our new lenders and renters.
- You support new lenders with onboarding their camper to the platform and make them feel welcomed and safe.
- You are an all-rounder who enjoys building up new processes and improving existing workflows.
Occupational fields
Mitarbeiter Kundenservice (m/w/d)
Kundensupport und -service
Support
Your Basecamp
- Being part of our success story and actively helping shape and scale our company and its culture;
- A unique international team that is intrinsically motivated and passionate for outdoor travel. People that embrace uncertainty as they see the opportunities within;
- Responsibility, challenges and encouragement from day one, with the chance to create impact for good;
- An open feedback culture as well as room for further personal growth;
- Flexibility in working setup incl. a bright and open office located in central Berlin.
Company Doctor
Paid Continuing Education
Agile Working
Flat Hierarchies
Promotion of Employee Initiatives
Onboarding Program
Your Travel Experience
- You know the culture and the needs of the Dutch people very well
- You have at least 3 years experience in Customer Service / Sales or Operations.
- You know how to get people to fall in love with a product / service.
- You are a native Dutch speaker (or speak dutch on native level) and have a great English and German understanding
- You have very good communication skills as well as a high sense of quality and responsibility.
- You love to work in a team while having individual responsibilities
- You are eager to learn and pick-up new things quickly.
- You have affinity with social media. Ideally you also have previous Insurance knowledge.
- You know how to mediate between two parties and find the best solution for both sides.
All levels welcome (no experience required)
Languages
Dutch
English
Optional
German
Skill set
Jira
Salesforce
Kommunikative Kompetenz
Zendesk
Kundendienst
Frequently asked questions
Who or what is Campusjäger by Workwise?
Campusjäger is part of Workwise - a job platform that supports you throughout your entire career. We take care of recruiting for various companies and accompany you through the entire application process. Via Campusjäger by Workwise you can find jobs for students and graduates. You can manage your applications in your Workwise profile. Learn more about the connection between Workwise and Campusjäger.
Is the job I see still available?
Which documents do I need for my application?
That depends entirely on the job you are applying for. In many cases it is sufficient to upload your PDF resume or fill out your Workwise profile.
Where can I upload my records or documents?
You can upload your application documents in your Workwise profile. These can only be viewed by companies you are applying to.
Why can't I see which company I am applying to?
Can I process my application afterwards?
Yes, this is possible. In your application overview you can view your information and make changes. If you have already been invited to an interview, editing is no longer possible. However, you can still add general information and upload additional documents in your profile.
How do I get news about my application?
In your application overview at Workwise you have an overview of the application progress at any time. Additionally, we send you emails about the most important status changes.
Can I send several applications at once?
The number of your applications is not limited. An overview of your applications can be found at Workwise.
Can other companies see where else I have applied?
Can I also contact the company's contact person directly?
Personal contact is possible via chat as soon as you have been invited for an interview. Before that, you will receive all important status changes by e-mail. If you have any questions, you can contact your personal Candidate Manager:in from Workwise.
I don't think I meet all the requirements. Can I still apply?
What do I have to consider if I am not from Germany?
Please make sure to provide all necessary documents within your Workwise profile. It should include an EU work-permit (if you have no EU citizenship) and a CV at least. Depending on the position you are applying to, you could also be asked for a certificate of enrollment, a transcript of records or a language certificate. We would also recommend to inform yourself thoroughly in advance about visa regulations. Therefore you can use the official visa navigator from the Federal Foreign Office.
What do I have to consider if German is not my mother tongue?
Please take into account the job’s language requirements and make sure the requirements match your skills. In the job search you can use the language filter to find jobs without German language requirements. It is also helpful to provide language certificates. This section in our help center may support you during the application process.
Our job offer Customer Support Manager - Kundenservice / Operations / NL (m/f/d) sounds promising? We're looking forward to your application.