Your Position

This position is part of our European Technical Support Organization. You have to:

• Provide technical support to satisfy customer’s request
• Manage and handle all possible platforms used and supported by our products, including Host machines (e.g. PC, Stand-alone), Operating systems (XP, Win7-10), Compilers (e.g. C#.NET), Industrial protocols and other related areas
• Provide expert hotline support to customers for the Company Vision and Identification Products family
• Identify customer’s problems, duplicate them and provide adequate solution on both Hardware and Software issues in the shortest timeframe
• Escalate bug-related issues to Corporate Product Engineering
• Perform other related duties as required
• Travel requirements within Europe / USA 
• This position takes advantage of the excellent international teamwork in an inspiring and highly energetic environment

Your Required Profile

Qualifications

• Technical background education in an engineering field such as Automation, Electrical Engineering, Mechanical Engineering, Optics or equivalent
• At least 1 year training in programming in VB.NET, C++ or C#” language is nice to have, Java-script
• Knowledge of basic optics is also nice to have

• 2+ year experience in a similar position, acquired in an industrial application environment
• Experience in using vision or identification systems, image processing, optics, robots or PLCs, will be of benefit

• Fluency in English and in German (spoken and written) is mandatory. Any additional language like French, Italian or Spanish etc. would be highly valuable
• Team player and enjoy working with customers, must be sensitive to customer situations
• Good analytical and problem solving skills
• Good presentation, communication, organizational and interpersonal skills

Interested? We are looking forward to your application via Campusjäger!