Auch in Corona-Zeiten unterstützt Campusjäger dich bei deiner Jobsuche. Wir stehen in engem Kontakt zu unseren Partner-Unternehmen und stellen sicher, dass du bei uns nur aktuelle Jobs findest und auf jeden Fall eine Antwort bekommst.

Festanstellung  
Frankfurt am Main 

Account Manager German speaking (m/f/d) Customer Success

UnternehmenslogoDas Unternehmen wird nach deiner Bewerbung sichtbar.
Wenig Konkurrenz IconDu hast wenig Konkurrenz. Nutze deine Chance.
Ohne Anschreiben. In nur 2 Minuten.
Job merken IconMerken
TeilenTeilen

Account Manager German speaking (m/f/d) Customer Success

Ohne Anschreiben. In nur 2 Minuten.
Job merken IconMerken
TeilenTeilen

Your mission?

  • Be the customer champion, driving business growth through adoption of our product for new customers
  • Nurture a portfolio of existing customer relationships to achieve long-term customer retention
  • Support customers through the renewal process expediently
  • Build and maintain strong, long-lasting relationships with small businesses, helping them achieve their business goals Proactively guide customers through our process and ensure we exceed their expectations, effectively addressing customer concerns and issues
  • Liaise with various teams within our company to achieve the best outcome for your customers

In addition, we are always looking to improve how we work. Part of your responsibilities will include driving change across the business through rethinking our processes and by giving and receiving structured feedback to ensure we always provide customers with the best possible experience across all aspects of our company.

Your Benefits?

Uhr30 bis 40 Std. pro Woche
KalenderAb sofort gesucht
PersonenOhne Personalverantwortung
KrawatteMit Berufserfahrung

In addition to a competitive salary, we also provide the following:

  • A smart, fun and internationally diverse team - together, we represent over 35 different nationalities
  • Company retreats in great locations - we have at least two per year in places like the French Alps and by the Spanish seaside
  • 26 days holiday a year, plus all bank holidays, plus a day off for your birthday
  • Salary between between £28,000 and £35,000 + 15% dependent on experience
  • The opportunity to give your time to support a charity of your choice, via a paid volunteering day
  • Additional leave so that you can take more time to go travelling or to study, outside of your holiday allowance
Bezahlte Weiterbildung Bezahlte Weiterbildung
Betriebliche AltersvorsorgeBetriebliche Altersvorsorge
Förderung von MitarbeiterinitiativenFörderung von Mitarbeiterinitiativen
Ehrenamtlich engagiertEhrenamtlich engagiert
Agiles ArbeitenAgiles Arbeiten
Regelmäßige FeedbackgesprächeRegelmäßige Feedbackgespräche
Sabbatical möglichSabbatical möglich
Flache HierarchienFlache Hierarchien
StartupflairStartupflair

Your Profile?

We look for people that are smart, humble, motivated and who are always looking to improve. Ideally, you’ll have:

  • A passion for delighting customers - first and foremost - prior experience and proven customer relationship management experience a strong plus.
  • Preferably a university degree in a business related field and 2+ years of professional experience
  • Strong communication & listening skills with excellent telephone manners and a passion for serving customers
  • To be proactive, motivated, and metrics-driven: we work in a fast-paced environment
  • Good time-management and multitasking skills
  • The ability to "think outside the box" to make suggestions that will help us improve our products, systems and processes
  • A proven ability to explain complex products and services to consumers
  • Good understanding of business finance and accounting. More importantly you should have an understanding of what makes SMEs tick
  • Attention to detail and the ability to spot missing data from a mile away
  • Fluent German - note that we require fully fluent German level (i.e. you’ve grown up speaking German or have learnt it to CEFR C2 level or similar)

Sprachen
Deutsch
Verhandlungssicher (C2) – Diese Sprache ist deine Muttersprache oder du sprichst ähnlich gut und hast kaum einen bis keinen Akzent mehr. Entspricht in etwa C2 des Europäischen Referenzrahmens.
Englisch
Fließend (C1) – Du kannst sicher Unterhaltungen führen und hast immer die passenden Wörter parat. Auch die Grammatik ist für dich kein Problem. Entspricht in etwa C1 des Europäischen Referenzrahmens.
Bereiche
Beratung & Consulting
Fortgeschritten – Du hast bereits viele Erfahrungen auf diesem Gebiet und kannst auch größere Projekte umsetzen.
Kundenservice
Fortgeschritten – Du hast bereits viele Erfahrungen auf diesem Gebiet und kannst auch größere Projekte umsetzen.
Finanzberatung
Anfänger – Du hast bereits erste Erfahrungen auf diesem Gebiet gesammelt.

Description

Unternehmensbranche Icon

Finanzen

At our company, we really love our customers, we want them to have the best possible experience. We understand that financial matters can be confusing and frustrating for small businesses, so our Account Managers work hard to understand our customers’ financial needs and determine how we can most effectively support them in achieving their business goals. Our Account Managers are passionate about building and nurturing successful long term relationships with our customers based on service and trust. We use relevant data to provide our customers with the best possible customer service and create a truly enjoyable customer experience.

Unser Standort

We are looking forward to your application via Campusjäger!

Ohne Anschreiben. In nur 2 Minuten.