Customer Success Manager (m/f) DACH Market / German Speaking - München/ Berlin

We are now looking for a Customer Success Manager to work with our DACH -market

Customer Success Managers are the voice of the customers within our company. They strive daily to answer one simple question: How can we create value for our customers? This role is the main point of contact for our customers after the initial sale. The goal is to maximize the value our customer can gather from participating in our high quality invitation-only events. The CSM function is a part of our sales organization, and we see every customer interaction as an opportunity to retain customers and increase sales.

Your Responsibilities

  • Coach and motivate our customers to use our online tool
  • Communicate our event concept to customers, and illustrate the value created by using our services
  • Cooperate closely with Sales Managers to increase customer lifetime value (cross-selling, up-selling, portfolio sales)
  • Build personalized relationships with customers through various channels (F2F, Social Media, Event Execution, phone and email)
  • Manage customer expectations and collect feedback

Your Profile

We are looking for a colleague with...

  • 2 years of relevant work experience within CSM, account management or other customer facing role, ideally in a B2B environment
  • Genuine "can-do" attitude and super customer service skills on the phone and face-to-face
  • Bachelor's degree in a relevant field
  • Fluent German and English language skills
  • Basic knowledge of IT and consulting industries in the DACH markets is a plus!

About us

We create marketplaces for top level executives and vendors within IT and business consulting to exchange ideas and start business relationships.
With 130+ events annually in Europe, Asia and the Middle East we are a market leader in B2B networking services. Our 300 employees take care of every step on the way to a successful event: From curating relevant content to executing world class customer experience.
We are proud of our energetic and positive culture centered around four core values: 
Passion for Customers, Clarity & Responsibility, Embracing the New and Winning together.

Our International Family wants you! Interested? We are looking forward to your application via Campusjäger!


10178 Berlin, 80331 München
München oder Berlin


Ab sofort


30 bis 40 Stunden pro Woche

Das Unternehmen wird direkt nach deiner Bewerbung sichtbar für dich.

Über das Unternehmen

Global Player
Event- & Veranstaltungsbranche
250-499 Mitarbeiter

We are an innovative growth organization with many inspiring career opportunities and a unique business concept. Our group employs 300 dynamic, professional talents in 11 locations in Europe and Asia.


Internationale Kollegen
Förderung von Mitarbeiter-Initiativen
Great Place to Work





Kundenservice  must-have
Administration & Verwaltung
Beratung & Consulting
Business Development
Social Media
Vertrieb & Verkauf

Kenntnisse und Fähigkeiten


Noch mehr Stellenangebote...
...passend zu Customer Success Manager (m/f) DACH Market / German Speaking - München/ Berlin

Kreativer Kopf für aufstrebende Software-Lösungen im Healthcare Umfeld (m/w) - Berlin

Homeoffice möglich
Ab sofort
Mittelständisches Unternehmen
 100-249 Mitarbeiter

Wir entwickeln innovative Software im Healthcare-Umfeld, einer wachsenden, zukunftssicheren und spannenden Branche. Unterstützen Sie uns in der Entwicklung, Spezifikation und Implementierung.

Mehr Informationen

Account Manager (m/w) HR, Projektmanagement & Kundenservice - Startup München

Homeoffice möglich
Ab sofort
 50-99 Mitarbeiter

Du berätst unsere Neukunden in der bestmöglichen Nutzung unserer HR-Software und führst selbstständig Account-Einrichtungsprojekte mit ihnen durch.

Mehr Informationen

Software Requirements Engineer (m/w) IT / Informatik

Ab sofort
Mittelständisches Unternehmen

Als agiler Requirements Engineer analysierst und spezifizierst Du neue Anforderungen an unsere Standard Software und berücksichtigst dabei Change Requests unserer Kunden.

Mehr Informationen
Du suchst einen Job oder ein Praktikum? Melde dich jetzt kostenlos an
Dein erstes Bewerbungsgespräch könnte schon morgen sein!