Werkstudent im Software Support und Kundenbetreuung (m/w/d)
Was erwartet dich?
- Du unterstützt als Teil des Support-Teams bei der Beantwortung eingehender Kundenfragen zu MAXQDA-Funktionen per Ticketsystem
- Du hilfst bei der Analyse der Problemstellung und stellst effiziente Lösungen für unsere Kund:innen bereit
- Du hast Spaß daran, unseren internationalen Kund:innen zu helfen und sie in der optimalen Nutzung von MAXQDA zu unterstützen
- Du arbeitest zur nachhaltigen Lösung von Problemen mit unseren Software Development und Product Management Teams zusammen
- Du bringst deine Ideen aktiv ein, um das Kundenerlebnis zu verbessern und unsere Supportprozesse stetig zu optimieren
Without leadership experience
Areas
Was bieten wir dir?
- Modernes Büro am Berliner Hauptbahnhof
- Hybrides Arbeiten/Home Office
- Zuschuss zur Urban Sports Mitgliedschaft
- Teilnahme am Corporate Benefits Programm
- Obst & Getränke for free
- Unternehmensinterner Kühlschrank und Müslibar
- Große Küche, Balkon und Dachterrasse
- Teamevents und Firmenfeiern
- Onboarding-Programm & einen unternehmensinternen Buddy
- Aber vor allem spannende Aufgaben und ein offenes Ohr für neue, kreative Ideen und Ansätze
Paid Continuing Education
Parental Leave
Gym Subscription
Bonus System
Travel allowance
Fair Remuneration
Agile Working
Was solltest du mitbringen?
- Du bist unabhängig von deiner (Studien-)Fachrichtung ein Mensch mit positiver Lebenseinstellung, kreativer Denkweise, der stark im Team arbeitet und selbstständig ist
- Du hast im Idealfall bereits erste Erfahrung im Kundensupport, im Customer Success Bereich oder im Kundenservice sammeln können
- Du hast Kenntnisse in MAXQDA oder mit qualitativer Datenanalyse, was wünschenswert ist
- Du interessierst dich für neuste Technologien, rätselst gerne an (technischen) Problemen und findest es spannend, AI Lösungen in deinen Arbeitsalltag zu integrieren
- Du verfügst über sehr gute Deutsch- und Englischkenntnisse in Wort und Schrift
Languages
Skill set
Optional
About VERBI GmbH
Wir sind das Unternehmen hinter der Nummer 1 Software für Qualitative und Mixed Methods Datenanalyse. Wir geben Forschern, Universitäten und Unternehmen ein innovatives und intuitives Tool an die Hand, um mit ihren Projekten Großartiges zu leisten. Dabei sind uns ein professioneller Service, kostenlose Lernangebote und der enge Kontakt zu unserer Community sehr wichtig. Und das zahlt sich aus – seit unserer Gründung 1989 wachsen wir als Familienunternehmen stetig und nachhaltig.
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Frequently asked questions
Who or what is Campusjäger by Workwise?
Campusjäger is part of Workwise - a job platform that supports you throughout your entire career. We take care of recruiting for various companies and accompany you through the entire application process. Via Campusjäger by Workwise you can find jobs for students and graduates. You can manage your applications in your Workwise profile. Learn more about the connection between Workwise and Campusjäger.
Is the job I see still available?
For jobs that are still open, you can click the 'Apply now' button. If this is not possible, the job has already been filled or temporarily deactivated.
Which documents do I need for my application?
For your application you need the following documents:
- CV
Where can I upload my records or documents?
You will be asked for the requested application documents in the application process and you can easily add them to your application there. If you want to add more documents to your applications, you can upload them to your Workwise profile. They will then automatically be available to the companies to which you have applied.
Where can I find more information about the company?
You can find more information in the company profile of VERBI GmbH.
Can I process my application afterwards?
Yes, this is possible. In your application overview you can view your information and make changes. If you have already been invited to an interview, editing is no longer possible. However, you can still add general information and upload additional documents in your profile.
How do I get news about my application?
In your application overview at Workwise you have an overview of the application progress at any time. Additionally, we send you emails about the most important status changes.
Can I send several applications at once?
The number of your applications is not limited. An overview of your applications can be found at Workwise.
Can other companies see where else I have applied?
No, companies can only see the applications they have received.
Can I also contact the company's contact person directly?
Personal contact is possible via chat as soon as you have been invited for an interview. Before that, you will receive all important status changes by e-mail. If you have any questions, you can contact your personal Candidate Manager:in from Workwise.
I don't think I meet all the requirements. Can I still apply?
Even if you don't meet all the requirements, you can make up for missing knowledge with additional skills. Use the application's questions to address your motivation and show the company why you are still a good fit for the job. If you don't meet many or all of the requirements, the application will not be successful.
What do I have to consider if I am not from Germany?
Please make sure to provide all necessary documents within your Workwise profile. It should include an EU work-permit (if you have no EU citizenship) and a CV at least. Depending on the position you are applying to, you could also be asked for a certificate of enrollment, a transcript of records or a language certificate. We would also recommend to inform yourself thoroughly in advance about visa regulations. Therefore you can use the official visa navigator from the Federal Foreign Office.
What do I have to consider if German is not my mother tongue?
Please take into account the job’s language requirements and make sure the requirements match your skills. In the job search you can use the language filter to find jobs without German language requirements. It is also helpful to provide language certificates. This section in our help center may support you during the application process.
Our job offer Werkstudent im Software Support und Kundenbetreuung (m/w/d) sounds promising? We're looking forward to your application.
