Customer Support Manager für SaaS-Plattformen (m/w/d)
Was erwartet dich?
- Planung und Implementierung einer neuen, nutzerzentrierten und effizienten Customer-Support-Plattform
- Regelmäßige Überprüfung und Aktualisierung des Systems, um eine hohe Servicequalität und einen reibungslosen Betrieb zu gewährleisten
- Entwicklung und Implementierung effizienter Prozesse für das Customer-Support- Center
- Ergänzender direkter Support für ausgewählte Kunden, Bereitstellung von Onboarding-Tools und kontinuierlicher Support
- Analyse von Support-Tickets und Kundenfeedback zur kontinuierlichen Optimierung des Customer-Support-Centers
- Implementierung aller notwendigen Elemente des Customer-Support-Centers: FAQ-Bereich, Video-Tutorials, Webinare, Ticketing-System, ggf. Chat, etc
Areas
Was bieten wir dir?
- Einen spannenden Job in einem internationalen Team, mit guten Verdienstmöglichkeiten, Spaß und einer stetigen Lernkurve
- Ein agiles Arbeitsklima, starkes Wachstum in einem internationalen Umfeld, in dem auch du dich langfristig einbringen und entwickeln kannst
- Ein motiviertes und professionelles Team
- Flache Hierarchien und die Möglichkeit, auch eigene Ideen erfolgreich umzusetzen
- Die Flexibilität aus dem Home-Office zu arbeiten aber auch die Möglichkeit unsere modernen Büroräume im Herzen von München zu nutzen
Bonus System
Fair Remuneration
Performance-Related Salary Component
Agile Working
Flat Hierarchies
Onboarding Program
Was solltest du mitbringen?
- Du hast ein tiefgehendes technisches Verständnis und Kenntnisse in SaaS-Produkten, -Dienstleistungen und Support-Systemen
- Du bringst ausgeprägte Projektmanagement Skills mit
- Bewährte Erfahrung in der Wartung und Verbesserung technischer Systeme
- Du kommunizierst klar, hast eine gute Ausdrucksweise und verfügst über sehr gute Englischkenntnisse. Eine weitere Fremdsprache ist von Vorteil
With work experience
Languages
Optional
Skill set
About Integrity Next GmbH
Unser Unternehmen ist ein interdisziplinäres Team aus Nachhaltigkeitsexperten, Beschaffungsprofis und Software-Entwicklern. Wir nutzen state-of-the-art Technologie und unsere jahrelange Erfahrung im Einkauf, um die Welt nachhaltiger zu machen. Wir fördern Nachhaltigkeit dort, wo der Hebel am größten ist: In der Lieferkette von Unternehmen. Wir sind daher angetreten, die Lieferketten von Unternehmen ökologischer und sozial gerechter zu machen. Heute gehören bereits rund 1 Millionen Unternehmen in über 200 Ländern zum Netzwerk von IntegrityNext, darunter Kunden wie Siemens Gamesa, Generali, Henkel, OSRAM, RWE, ThyssenKrupp, HILTI und Grohe.
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Frequently asked questions
Who or what is Campusjäger by Workwise?
Campusjäger is part of Workwise - a job platform that supports you throughout your entire career. We take care of recruiting for various companies and accompany you through the entire application process. Via Campusjäger by Workwise you can find jobs for students and graduates. You can manage your applications in your Workwise profile. Learn more about the connection between Workwise and Campusjäger.
Is the job I see still available?
For jobs that are still open, you can click the 'Apply now' button. If this is not possible, the job has already been filled or temporarily deactivated.
Which documents do I need for my application?
For your application you need the following documents:
- CV
Where can I upload my records or documents?
You will be asked for the requested application documents in the application process and you can easily add them to your application there. If you want to add more documents to your applications, you can upload them to your Workwise profile. They will then automatically be available to the companies to which you have applied.
Where can I find more information about the company?
You can find more information in the company profile of Integrity Next GmbH.
Can I process my application afterwards?
Yes, this is possible. In your application overview you can view your information and make changes. If you have already been invited to an interview, editing is no longer possible. However, you can still add general information and upload additional documents in your profile.
How do I get news about my application?
In your application overview at Workwise you have an overview of the application progress at any time. Additionally, we send you emails about the most important status changes.
Can I send several applications at once?
The number of your applications is not limited. An overview of your applications can be found at Workwise.
Can other companies see where else I have applied?
No, companies can only see the applications they have received.
Can I also contact the company's contact person directly?
Personal contact is possible via chat as soon as you have been invited for an interview. Before that, you will receive all important status changes by e-mail. If you have any questions, you can contact your personal Candidate Manager:in from Workwise.
I don't think I meet all the requirements. Can I still apply?
Even if you don't meet all the requirements, you can make up for missing knowledge with additional skills. Use the application's questions to address your motivation and show the company why you are still a good fit for the job. If you don't meet many or all of the requirements, the application will not be successful.
What do I have to consider if I am not from Germany?
Please make sure to provide all necessary documents within your Workwise profile. It should include an EU work-permit (if you have no EU citizenship) and a CV at least. Depending on the position you are applying to, you could also be asked for a certificate of enrollment, a transcript of records or a language certificate. We would also recommend to inform yourself thoroughly in advance about visa regulations. Therefore you can use the official visa navigator from the Federal Foreign Office.
What do I have to consider if German is not my mother tongue?
Please take into account the job’s language requirements and make sure the requirements match your skills. In the job search you can use the language filter to find jobs without German language requirements. It is also helpful to provide language certificates. This section in our help center may support you during the application process.
Our job offer Customer Support Manager für SaaS-Plattformen (m/w/d) sounds promising? We're looking forward to your application.
