Customer Service Manager in Tech Startup (m/w/d)
Was erwartet dich?
- Du bist die erste Kontaktperson für unsere Kunden und sorgst aktiv und strukturiert dafür, dass ihre Anfragen gelöst werden. Die Anfragen sind spannend und die Antwort liegt nicht immer auf der Hand. Daher stehst du im engen Kontakt mit unseren anderen Teams und Partnern, um die beste Lösung zu finden
- Du hast einen Blick darauf, welche Service-Prozesse sich langfristig optimieren oder automatisieren lassen und welche Neuerungen unsere Kunden noch glücklicher machen können
- Du tauschst dich dazu regelmäßig mit deinen Kollegen im Sales, Product und Customer Success aus
Without leadership experience
Areas
Was bieten wir dir?
- Du erhältst ein technisches Set-Up inkl. Macbook
- Urban Sports Mitgliedschaft
- Tätigkeit auch aus dem Home Office (Hybrides Modell)
- Mitarbeit an herausfordernden und wirkungsvollen Projekten in einer sich stark digital wandelnden Branche
- Möglichkeit, eigene Initiativen zu leiten und voranzutreiben
- Erfahrungen sammeln in einem VC-finanzierten und schnell wachsenden Legal Tech-Start-up
- Ein dynamsiches, motiviertes Team
- Kurze Entscheidungswege und eine mitarbeiterorientierte Unternehmenskultur
- Eine langfristige Perspektive mit herausfordernden Aufgaben und Gestaltungsfreiraum
- Ein modernes Office direkt am Rudolfplatz mit kostenfreien Getränken
Fair Remuneration
Agile Working
Flat Hierarchies
Project Responsibility
Regular Feedback Meetings
Startup Flair
Was solltest du mitbringen?
- Du hast erste Berufserfahrung in kundenorientierten Positionen wie im Customer Success, Support, Customer Service oder ähnlichen Rollen
- Du verfügst über ausgezeichnete mündliche und schriftliche Kommunikationsfähigkeiten auf Deutsch
- Du besitzt eine hohe soziale Kompetenz und Empathie in deiner täglichen Arbeit
- Du kommst in einem schnelllebigen Umfeld gut zurecht und blühst in eigenverantwortlicher Arbeit auf
Languages
Skill set
About JUPUS
Wir machen die Rechtsbranche modern - Wir sind ein schnell wachsendes Legal Tech Startup und haben die erste KI-Software entwickelt, die selbstständig Rechtsthematiken erkennt und den Mandanten-Onboarding Prozess für Anwaltskanzleien automatisiert. So helfen wir Anwaltskanzleien dabei, mehr Mandanten zu gewinnen und gleichzeitig Zeit und Aufwand in jedem neuen Mandat zu sparen.
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Frequently asked questions
Who or what is Campusjäger by Workwise?
Campusjäger is part of Workwise - a job platform that supports you throughout your entire career. We take care of recruiting for various companies and accompany you through the entire application process. Via Campusjäger by Workwise you can find jobs for students and graduates. You can manage your applications in your Workwise profile. Learn more about the connection between Workwise and Campusjäger.
Is the job I see still available?
For jobs that are still open, you can click the 'Apply now' button. If this is not possible, the job has already been filled or temporarily deactivated.
Which documents do I need for my application?
For your application you need the following documents:
- CV
Where can I upload my records or documents?
You will be asked for the requested application documents in the application process and you can easily add them to your application there. If you want to add more documents to your applications, you can upload them to your Workwise profile. They will then automatically be available to the companies to which you have applied.
Where can I find more information about the company?
You can find more information in the company profile of JUPUS.
Can I process my application afterwards?
Yes, this is possible. In your application overview you can view your information and make changes. If you have already been invited to an interview, editing is no longer possible. However, you can still add general information and upload additional documents in your profile.
How do I get news about my application?
In your application overview at Workwise you have an overview of the application progress at any time. Additionally, we send you emails about the most important status changes.
Can I send several applications at once?
The number of your applications is not limited. An overview of your applications can be found at Workwise.
Can other companies see where else I have applied?
No, companies can only see the applications they have received.
Can I also contact the company's contact person directly?
Personal contact is possible via chat as soon as you have been invited for an interview. Before that, you will receive all important status changes by e-mail. If you have any questions, you can contact your personal Candidate Manager:in from Workwise.
I don't think I meet all the requirements. Can I still apply?
Even if you don't meet all the requirements, you can make up for missing knowledge with additional skills. Use the application's questions to address your motivation and show the company why you are still a good fit for the job. If you don't meet many or all of the requirements, the application will not be successful.
What do I have to consider if I am not from Germany?
Please make sure to provide all necessary documents within your Workwise profile. It should include an EU work-permit (if you have no EU citizenship) and a CV at least. Depending on the position you are applying to, you could also be asked for a certificate of enrollment, a transcript of records or a language certificate. We would also recommend to inform yourself thoroughly in advance about visa regulations. Therefore you can use the official visa navigator from the Federal Foreign Office.
What do I have to consider if German is not my mother tongue?
Please take into account the job’s language requirements and make sure the requirements match your skills. In the job search you can use the language filter to find jobs without German language requirements. It is also helpful to provide language certificates. This section in our help center may support you during the application process.
Our job offer Customer Service Manager in Tech Startup (m/w/d) sounds promising? We're looking forward to your application.
