Customer Success Manager (m/w/d)
Willst du Teil eines internationalen Teams werden? Bis du ehrgeizig und proaktiv? Interessiert dich digitales Marketing? Dann könntest du unser zukünftiger Customer Success Manager DACH (m/w/d) sein.
Was erwartet dich?
- Du beantwortest Kundenanfragen über den Chat, per E-Mail und per Telefon
- Du betreust verschiedene neue und kleine Kund:innen und sicherst einen hohen Service- und Zufriedenheitsstandard
- Du trägst aktiv zum Up- und Cross-Selling bei
- Du erweiterst und optimierst die Zusammenarbeit mit bestehenden Partnern und Onlineshops und erhöhst so deren Performance
- Du optimierst und pflegst den Kundenstamm des Customer Success Teams
- Du unterstützt das Account Manager-Team bei Recherche- und Koordinationsaufgaben
- Du stellst ein nahtloses Kundenerlebnis, exzellenten Service und Ergebnisse sicher
Without leadership experience
Areas
Was bieten wir dir?
- Ein tolles & internationales Arbeitsumfeld
- Zentrale Lage im Stadtzentrum von Berlin
- Lern- und Entwicklungsmöglichkeiten in einer sich ständig weiterentwickelnden Branche
- Möglichkeiten, das Geschäft zu beeinflussen und Verantwortungsbereiche auszubauen
- Vorteile wie Bahnticket, Edenred Karte, Teamlunch, Teamevents, globale Konferenzen im Ausland etc.
Paid Continuing Education
Parental Leave
Employee Discounts
Music Allowed at Work
Sport and Recreation Facilities
Was solltest du mitbringen?
- Du bist fließend in Englisch und Deutsch und idealerweise in einer weiteren Sprache
- Du verfügst über ausgeprägte schriftliche und mündliche Kommunikationsfähigkeiten in den erwarteten Sprachen
- Du hast erste Erfahrung im Vertrieb oder in der Kundenberatung und großes Interesse am digitalen Marketing
- Du bist proaktiv und eigenverantwortlich
- Du bist strukturiert und kannst Aufgaben effizient priorisieren und mehrere Verantwortungsbereiche bewältigen
- Du hast eine positive und lösungsorientierte Denkweise und arbeitest effektiv im Team sowie unabhängig
Languages
Skill set
About Adtraction
Wir sind ein internationales Partnernetzwerk mit lokaler Präsenz in den nordischen Ländern, Großbritannien, Spanien, den Niederlanden, Deutschland, Polen, Österreich, Frankreich, Italien und der Schweiz. Wir arbeiten mit vielen unterschiedlichen Websites und Influencern zusammen und helfen Marken dabei, ihre Marktposition zu stärken und deren Umsatz zu erhöhen.
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Frequently asked questions
Who or what is Campusjäger by Workwise?
Campusjäger is part of Workwise - a job platform that supports you throughout your entire career. We take care of recruiting for various companies and accompany you through the entire application process. Via Campusjäger by Workwise you can find jobs for students and graduates. You can manage your applications in your Workwise profile. Learn more about the connection between Workwise and Campusjäger.
Is the job I see still available?
For jobs that are still open, you can click the 'Apply now' button. If this is not possible, the job has already been filled or temporarily deactivated.
Which documents do I need for my application?
For your application you need the following documents:
- CV
Where can I upload my records or documents?
You will be asked for the requested application documents in the application process and you can easily add them to your application there. If you want to add more documents to your applications, you can upload them to your Workwise profile. They will then automatically be available to the companies to which you have applied.
Where can I find more information about the company?
You can find more information in the company profile of Adtraction.
Can I process my application afterwards?
Yes, this is possible. In your application overview you can view your information and make changes. If you have already been invited to an interview, editing is no longer possible. However, you can still add general information and upload additional documents in your profile.
How do I get news about my application?
In your application overview at Workwise you have an overview of the application progress at any time. Additionally, we send you emails about the most important status changes.
Can I send several applications at once?
The number of your applications is not limited. An overview of your applications can be found at Workwise.
Can other companies see where else I have applied?
No, companies can only see the applications they have received.
Can I also contact the company's contact person directly?
Personal contact is possible via chat as soon as you have been invited for an interview. Before that, you will receive all important status changes by e-mail. If you have any questions, you can contact your personal Candidate Manager:in from Workwise.
I don't think I meet all the requirements. Can I still apply?
Even if you don't meet all the requirements, you can make up for missing knowledge with additional skills. Use the application's questions to address your motivation and show the company why you are still a good fit for the job. If you don't meet many or all of the requirements, the application will not be successful.
What do I have to consider if I am not from Germany?
Please make sure to provide all necessary documents within your Workwise profile. It should include an EU work-permit (if you have no EU citizenship) and a CV at least. Depending on the position you are applying to, you could also be asked for a certificate of enrollment, a transcript of records or a language certificate. We would also recommend to inform yourself thoroughly in advance about visa regulations. Therefore you can use the official visa navigator from the Federal Foreign Office.
What do I have to consider if German is not my mother tongue?
Please take into account the job’s language requirements and make sure the requirements match your skills. In the job search you can use the language filter to find jobs without German language requirements. It is also helpful to provide language certificates. This section in our help center may support you during the application process.
Our job offer Customer Success Manager (m/w/d) sounds promising? We're looking forward to your application.