Intern System Administration - Active Directory (m/f/d)

Voluntary Internship

Erlensee

Intern System Administration - Active Directory (m/f/d)

Immediately searched for 3 months

35–40 h per week

No salary specified

1 - 2 days per week homeoffice

In your role, you will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system.

Your Responsibilites

You provide first/second level contact and problem resolution for customer issues
You work with Third Party Vendors to remediate complex AV issues as needed
You provide timely communication on issue status and resolution
You maintain ticket updates for all reported incidents
You install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application
You will manage mobile devices including IOS and Android devices, enterprise encryption solutions and you manage Windows PCs/laptops via Active Directory
You perform general preventative maintenance tasks on computers, laptops, printers
You perform remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment
You use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software

Occupational fields

Systemadministrator (m/w/d)

IT Support & Administration

Tech

Our Offer

A fair salary package and a very pleasant working atmosphere
The opportunity to put the theory you have learned into practice in exciting projects
Occasional work from the home office is also possible

Agile Working

Design Thinking

Flat Hierarchies

Startup Flair

Fair Remuneration

Regular Feedback Meetings

Working out Loud

Your Profile

You have a Bachelor Degree or equivalent in Computer Science or related field.
You are a Microsoft Certified Professional (MCP) or better
You have already gained at least 18 months of IT experience
You have knowledge with Windows 7-10, Microsoft Active Directory, use of GPOs, MS Office 365, PC hardware installation and troubleshooting, enterprise antivirus solutions, helpdesk ticket systems.
You have proven analytical, troubleshooting and problem solving skills
You bring proven ability to multitask, prioritise effectively and meet SLAs
You have excellent communication relationship-building and internal customer service skills
You are adaptable and flexible in a rapidly changing industry and work environment
You should have basic knowledge of Mac operating system, to support Apple pc users
You have the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned
You have a broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms

All levels welcome

Languages

English

German

Skill set

Microsoft Active Directory

Microsoft Windows

helpdesk

Device Management

About the company

Wir sind ein mittelständisches IT Unternehmen mit Hauptsitz in Erlensee. Unseren Kunden bieten wir auf ihre individuellen Anforderungen IT-Lösungen. Hierbei steht der Qualitätsanspruch im Vordergrund. Von der Analyse, Optimierung und Integration von Geschäftsprozessen, der strategischen IT-Planung bis hin zur Architektur von Hardware-Plattformen und laufenden Betreuung der Lösungen decken wir nahezu alle Bereiche der IT ab. Betriebswirtschaftliches Wissen kombiniert mit IT-Know-How und Erfahrung bilden die Grundlage einer ganzheitlichen und zukunftsorientierten Lösung.

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Our job offer Intern System Administration - Active Directory (m/f/d) sounds promising? We're looking forward to your application.

Intern System Administration - Active Directory (m/f/d)