HR Business Partner für strategische Projekte (m/w/d)
IONOS SE
Berlin +2
Home office possible
40 h per week
Head of Product Support - Operations / B2B / HR (m/f/d)
Immediately searched (unlimited)
35–40 h per week
No salary specified
Remote work not possible
We are looking for a Head of Product Support (m/f/d) to join our solutions-driven and ambitious team in the heart of Berlin.
In this role you will be responsible for making sure that our product works and is updated for both our Customers and End-users as well as managing 2nd level support for our B2B customers.
In this role you will be responsible for making sure that our product works and is updated for both our Customers and End-users as well as managing 2nd level support for our B2B customers.
Your responsibilities
- You will manage a team which will provide 2nd level customer support for our B2B customers all over the world
- You will lead the product management team, which is responsible for making sure that our products are updated and translated to all our languages
- You will make sure that our documentation and training materials provided to our Customers are updated and well understood
- You will ensure that our documentation and FAQs facing towards our end-users is updated and well understood
- You will collect and respond to end-user feedback and providing it towards Product Team
- You will measure customer and end-user satisfaction with our product
Occupational fields
HR Business Partner (m/w/d)
HR Generalists
Human Resources
What we offer
- Become a part of an international, ambitious and successful team, working with experienced people from the start-up-world
- Flat hierarchies, as well as short and open channels of communication
- High degree of freedom and responsibility
- An opportunity to shape the face of a product that may enhance the life of millions of people
- Work in a newly designed office in Berlin Mitte with great coffee and a daily selection of soft drinks including Club Mate. Regular team and company events are currently restricted due to Corona but we offer alternatives.
- Hands-on practical experience in an early-stage start-up
- All the equipment you need like a brand-new Mac or Windows Laptop, screens, etc.
- Ergonomic chairs and standing desks
- Budget for your professional development on the Udemy platform
- Discount on Allianz insurances and pension scheme
Company Doctor
Paid Continuing Education
Parental Leave
Free Course Offers
Employee Discounts
Music Allowed at Work
Your profile
- You are a true leader
- You bring along experience in providing Customer support, preferably in B2C environment
- You gained experience with managing and maintaining a product and its content (for example CMS, e-shop etc.)
- You have an understanding of Product management and Customer Experience (which you are keen to get deeper into)
- You are fluent in English, German language is a plus
- You show interest in revolutionising the healthcare industry
- You spread energy and like to contribute to a positive company culture
At least 8 years of relevant experience
Languages
English
Optional
German
Skill set
Führungskompetenz
Kommunikative Kompetenz
Teamarbeit
Business-to-Consumer
Produktmanagement
About Vivy GmbH
We are on a mission to build the leading digital health platform for personalized interaction towards better health. We connect people to the services they need to manage, improve and optimize their health. Based in Berlin/Germany, backed by Allianz (the world’s largest insurance company), we want to shape the future of healthcare.
Founded in 2017
50-99 employees
Gesundheits- & Sozialwesen
Startup
5 - 10 M € annual revenue
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