Customer Success Manager:in - Tattoo Start-Up (m/w/x)
Permanent Employment
Berlin
Customer Success Manager:in - Tattoo Start-Up (m/w/x)
Was erwartet dich?
- Du bist für die reaktive Betreuung unserer Partner:innen & User, bei technischen Problemen und anderen Anliegen verantwortlich
- Du betreust & pflegst unser Service-Ticket-Pipeline, sowie CRM Datenmanagement
- Du übernimmst das tägliche Onboarding von neuen Partner Studios & Künstler:innen
- Du verwaltest und pflegst die FAQs, sowie deren Ergänzung und Content Produktion für den Helpdesk
- Du wertest KPIs und die Erarbeitung von Handlungsempfehlungen aus
- Du unterstützt vereinzelt das Sales-Team, durch Produktvorführungen & Recherche
Occupational fields
Tätowierer (m/w/d)
Gesundheits- und Körperpflegehandwerk
Other
Was bieten wir dir?
- Leidenschaftliches Team aus Techis & Tattoolovern
- Flache Hierarchien mit tiefen Einblicken in alle Bereiche
- Zugang zu Weiterbildungsmaterial im Bereich CRM, Digital Marketing & Sales
- Enge Zusammenarbeit im Team, sowie mit unseren Partner:innen in der Tattoo Industrie
- Entspannte Homeoffice Möglichkeiten
- Perspektive auf Entwicklungen in andere Bereiche
Employee shares
Coaching Offers
Design Thinking
Flat Hierarchies
Project Responsibility
Startup Flair
Job Bike
Paid Continuing Education
Was solltest du mitbringen?
- Ausgezeichnete Kommunikations- und Sozialkompetenz
- Dein Herz schlägt für Tattoos
- Verhandlungssicher in Deutsch und Englisch (Wort & Schrift)
- Grundlegendes Verständnis über SaaS-Software & CRM-Systeme
- Präzise, selbständige und strukturierte Arbeitsweise
- Flexible Einteilung der Arbeitszeiten und hohe Erreichbarkeit
- BONUS: Erfahrung zu Management-Abläufen in Tattoo Studios
- BONUS: Vorerfahrung mit HubSpot und Grundlegende technische Kenntnisse (HTML /JS / CSS, Umgang mit APIs)
All levels welcome (no experience required)
Languages
German
English
Skill set
Kommunikative Kompetenz
Software as a Service
Customer Relationship Management
Tattoos
Optional
HubSpot
Hypertext Markup Language
About the company
Wusstest du, dass mittlerweile jeder zweite Millennial in Deutschland mindestens ein Tattoo hat? Trotzdem laufen in dieser Branche immer noch viele Prozesse analog ab. Wir ändern das und liefert die nötige Software, um Tattoo-Studios fit für die Digitalisierung zu machen!
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Frequently asked questions
Who or what is Campusjäger by Workwise?
Campusjäger is part of Workwise - a job platform that supports you throughout your entire career. We take care of recruiting for various companies and accompany you through the entire application process. Via Campusjäger by Workwise you can find jobs for students and graduates. You can manage your applications in your Workwise profile. Learn more about the connection between Workwise and Campusjäger.
Is the job I see still available?
Which documents do I need for my application?
That depends entirely on the job you are applying for. In many cases it is sufficient to upload your PDF resume or fill out your Workwise profile.
Where can I upload my records or documents?
You can upload your application documents in your Workwise profile. These can only be viewed by companies you are applying to.
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Can I process my application afterwards?
Yes, this is possible. In your application overview you can view your information and make changes. If you have already been invited to an interview, editing is no longer possible. However, you can still add general information and upload additional documents in your profile.
How do I get news about my application?
In your application overview at Workwise you have an overview of the application progress at any time. Additionally, we send you emails about the most important status changes.
Can I send several applications at once?
The number of your applications is not limited. An overview of your applications can be found at Workwise.
Can other companies see where else I have applied?
Can I also contact the company's contact person directly?
Personal contact is possible via chat as soon as you have been invited for an interview. Before that, you will receive all important status changes by e-mail. If you have any questions, you can contact your personal Candidate Manager:in from Workwise.
I don't think I meet all the requirements. Can I still apply?
What do I have to consider if I am not from Germany?
Please make sure to provide all necessary documents within your Workwise profile. It should include an EU work-permit (if you have no EU citizenship) and a CV at least. Depending on the position you are applying to, you could also be asked for a certificate of enrollment, a transcript of records or a language certificate. We would also recommend to inform yourself thoroughly in advance about visa regulations. Therefore you can use the official visa navigator from the Federal Foreign Office.
What do I have to consider if German is not my mother tongue?
Please take into account the job’s language requirements and make sure the requirements match your skills. In the job search you can use the language filter to find jobs without German language requirements. It is also helpful to provide language certificates. This section in our help center may support you during the application process.
Our job offer Customer Success Manager:in - Tattoo Start-Up (m/w/x) sounds promising? We're looking forward to your application.