IT Supporter - Kundenservice / Beratung / Administration (m/w/d)

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Permanent Employment

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Wiesbaden

IT Supporter - Kundenservice / Beratung / Administration (m/w/d)

Calendar
Immediately searched (unlimited)
Clock
35–40 h per week
Dollar
No salary specified
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Remote work not possible
Kund*innen wenden sich bei Fragen zu unseren Produkten oder auftretenden Fehlern an uns und wir versuchen schnell und kompetent weiterzuhelfen. Die Fragen kommen meist per E-Mail oder Jira bei uns an und wir bearbeiten sie mit dem Jira Service Desk. Methodisch orientieren wir uns an Kanban, fachlich sind wir eine bunte Mischung aus Dokumentation, Testing, Entwicklung und natürlich Support.
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Was sind deine Aufgaben?

Unsere Aufgabe ist es Probleme, oder auch Featurewünsche, zu verstehen, zu reproduzieren und aufbereitet an die Entwickler*innen weiterzugeben. Dazu haben wir keinen Systemzugriff, sondern tauschen uns eng mit den Kund*innen aus oder versuchen indirekt über Logs und andere Support-Daten zu verstehen, worum es geht. Wurden Probleme gelöst, testen wir die Bugfixes entsprechend.

Occupational fields

IT Support (First Level) (m/w/d)

IT Support & Administration

Technischer Support

Tech

Support

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Das erwartet dich

Wir wollen dich fordern und fördern. Während du in anderen Jobs lediglich dein Gehalt als Gegenleistung für deine gute Arbeit bekommst, bieten wir darüber hinaus Inhalt und Spaß am Arbeiten.
  • Weiterbildung - du bist in den Ausgaben vollkommen frei und musst dir keine Freigaben einholen.
  • Vertrauen, Eigenverantwortung, Mitbestimmung - im agilen Arbeitsumfeld
  • Work-Life-Balance - flexible Arbeitszeiten und Überstundenregelung, Home-Office
  • RMV-Job-Ticket - für 11,50 Euro pro Monat!
  • Herzliche, hochqualifizierte Kolleg:innen
  • Attraktives Frühstücks- und Mittagsangebot im Büro

Company Doctor

Paid Continuing Education

Voluntarily Engaged

Parental Leave

Vehicle Pool

Financing /Loan Possible

Company Car

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Was brauchst du, um helfen zu können?

Mitbringen solltest du Serviceorientierung und eine gute technische Auffassungsgabe, um echte Probleme zu erkennen und einzuordnen und sie von Featurewünschen oder Anwenderfehlern abzugrenzen. Ein technischer Hintergrund ist auch für die tiefere Analyse von schwierigen oder komplexen Fällen hilfreich, um die wir uns teamintern bemühen. Falls du noch nicht so viel technischen Hintergrund mitbringst, kannst du uns aber vielleicht auch mit deiner Kommunikationsstärke unterstützen. Schreib uns doch einfach, was du am besten kannst.

All levels welcome (no experience required)

Languages

German

Skill set

Teamarbeit

Kundenorientierung

Serviceorientierung

Kommunikative Kompetenz

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About SEIBERT MEDIA GmbH

Kickass Software, Rock'n'Roll Teams. Seit 1996 am Start, haben wir mittlerweile mehr als 200 Mitarbeiter*innen mit einer Vorliebe für Kuchen, Begeisterung für technischen Schnickschnack und Drang zu Veränderung an Bord, die in agilen Teams selbstorganisiert zusammenarbeiten. Das Unternehmen bildet alle Facetten von Strategie, Beratung, Konzeption, Design, Software-Entwicklung und Betrieb samt Security ab. Wir sind einer der führenden Dienstleister für Software-Werkzeuge, die Kommunikation und Kollaboration in Unternehmen fördern, und gehören zu den größten Atlassian Platinum Solution Partnern weltweit.

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Founded in 1996
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250-499 employees
Company sectors icon
IT
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Familienunternehmen

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Frequently asked questions

Frequently asked questions

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Who or what is Campusjäger by Workwise?

Campusjäger is part of Workwise - a job platform that supports you throughout your entire career. We take care of recruiting for various companies and accompany you through the entire application process. Via Campusjäger by Workwise you can find jobs for students and graduates. You can manage your applications in your Workwise profile. Learn more about the connection between Workwise and Campusjäger.

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Is the job I see still available?

For jobs that are still open, you can click the 'Apply now' button. If this is not possible, the job has already been filled or temporarily deactivated.
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Which documents do I need for my application?

That depends entirely on the job you are applying for. In many cases it is sufficient to upload your PDF resume or fill out your Workwise profile.

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Where can I upload my records or documents?

You can upload your application documents in your Workwise profile. These can only be viewed by companies you are applying to.

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Where can I find more information about the company?

You can find more information in the company profile of SEIBERT MEDIA GmbH.

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Can I process my application afterwards?

Yes, this is possible. In your application overview you can view your information and make changes. If you have already been invited to an interview, editing is no longer possible. However, you can still add general information and upload additional documents in your profile.

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How do I get news about my application?

In your application overview at Workwise you have an overview of the application progress at any time. Additionally, we send you emails about the most important status changes.

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Can I send several applications at once?

The number of your applications is not limited. An overview of your applications can be found at Workwise.

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Can other companies see where else I have applied?

No, companies can only see the applications they have received.
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Can I also contact the company's contact person directly?

Personal contact is possible via chat as soon as you have been invited for an interview. Before that, you will receive all important status changes by e-mail. If you have any questions, you can contact your personal Candidate Manager:in from Workwise.

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I don't think I meet all the requirements. Can I still apply?

Even if you don't meet all the requirements, you can make up for missing knowledge with additional skills. Use the application's questions to address your motivation and show the company why you are still a good fit for the job. If you don't meet many or all of the requirements, the application will not be successful.
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What do I have to consider if I am not from Germany?

Please make sure to provide all necessary documents within your Workwise profile. It should include an EU work-permit (if you have no EU citizenship) and a CV at least. Depending on the position you are applying to, you could also be asked for a certificate of enrollment, a transcript of records or a language certificate. We would also recommend to inform yourself thoroughly in advance about visa regulations. Therefore you can use the official visa navigator from the Federal Foreign Office.

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What do I have to consider if German is not my mother tongue?

Please take into account the job’s language requirements and make sure the requirements match your skills. In the job search you can use the language filter to find jobs without German language requirements. It is also helpful to provide language certificates. This section in our help center may support you during the application process.

Our job offer IT Supporter - Kundenservice / Beratung / Administration (m/w/d) sounds promising? We're looking forward to your application.

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