Customer Success Manager - DACH / Kundenbetreuung / Account Management (m/w/d)
Permanent Employment
Berlin
Customer Success Manager - DACH / Kundenbetreuung / Account Management (m/w/d)
Was erwartet dich?
- Du kommunizierst unser Veranstaltungskonzept an die Kunden und verdeutlichst den Mehrwert, der durch die Nutzung unserer Dienstleistungen entsteht
- Du stellst sicher, dass unsere Kunden das Beste aus unseren Events herausholen, durch maßgeschneidertes Coaching und Vorbereitung.
- Du baust persönliche Beziehungen zu Kunden über verschiedene Kanäle auf (Face-to-Face, Social Media, Event Execution, Telefon, E-Mail und natürlich während unserer Eventtage!)
- Du managst Kundenerwartungen und sammelst Feedback, um das beste Kundenerlebnis zu garantieren.
- Du arbeitest eng mit den Sales Managern zusammen, um den Customer Lifetime Value zu erhöhen (Cross-Selling, Up-Selling, Portfolio Sales)
- Du arbeitest eng mit unseren Produktmanagern zusammen, um sicherzustellen, dass wir qualitative Events liefern, gemeinsam die Business Matchmaker sind und Ergebnisse erzielen
Occupational fields
Account-Manager (m/w/d)
(Key) Account Management
Sales
Was bieten wir dir?
- Wir sind international - Unsere Veranstaltungen finden in ganz Europa statt, sodass Sie täglich mit internationalen Kollegen zusammenarbeiten können.
- Wir investieren in Menschen - Nach einem umfangreichen Onboarding-Prozess, der von erfahrenen Trainern geleitet wird, bieten wir Ihnen kontinuierliche Schulungen und Weiterentwicklungsmöglichkeiten, zum Beispiel in unserer Sales Academy.
- Wir lieben unsere Teams - Nach der Pandemie freuen wir uns auf unsere Teamaktivitäten wie Wettbewerbstage, Freitagsbars und Teamfrühstücke. Unsere halbjährlichen Trainings bringen das ganze Unternehmen in unserer Zentrale in Helsinki zusammen.
- Wir wachsen, und Sie können es auch - Die DACH-Niederlassung hat in den letzten Jahren ein konstantes Wachstum erzielt, was unseren Mitarbeitern die Möglichkeit gibt, schnell zusätzliche Verantwortung zu übernehmen und zu Führungskräften zu werden.
- Vergütungspaket mit Grundgehalt, einem interessanten Bonusmodell und weiteren Leistungen
Music Allowed at Work
Sabbatical Possible
Bonus System
Fair Remuneration
Additional Vacation Days
Promotion of Employee Initiatives
Was solltest du mitbringen?
- Du hast mindestens 1 Jahr relevante Berufserfahrung im Relationship Management, Account Management oder in einer anderen kundenorientierten Funktion, idealerweise in einem B2B-Umfeld
- Du hast einen Bachelor-Abschluss in einem relevanten Bereich
- Du zeichnest dich durch eine echte "Can-Do"-Einstellung und hervorragende Fähigkeiten im Umgang mit Kunden am Telefon und im persönlichen Gespräch aus
- Du sprichst fließend Deutsch und Englisch
At least 1 year of work experience required
Languages
English
German
Skill set
Kundenbetreuung
Hands-on Mentalität
B2B Vertrieb
Teamarbeit
Kommunikative Kompetenz
Soziale Medien
About Management Events GmbH
We create marketplaces for top level executives and vendors within IT and business consulting to exchange ideas and start business relationships. In other words; we are like Cupid for business! Or like Tinder for businesses, but without the swiping and awkward pick up lines. With 130+ (virtual) events annually in Europe and Asia, we are a market leader in B2B networking services. Our 250+ employees take care of every step on the way to a successful virtual event.
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Campusjäger is part of Workwise - a job platform that supports you throughout your entire career. We take care of recruiting for various companies and accompany you through the entire application process. Via Campusjäger by Workwise you can find jobs for students and graduates. You can manage your applications in your Workwise profile. Learn more about the connection between Workwise and Campusjäger.
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Where can I find more information about the company?
You can find more information in the company profile of Management Events GmbH.
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