Kundenberater - Customer Service/Projektmanagement/ Support (m/w/d)
Permanent Employment
Berlin
Kundenberater - Customer Service/Projektmanagement/ Support (m/w/d)
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Deine Mission
- Du betreust alle Anfragen unserer Mieter und Vermieter hauptsächlich via Telefon aber auch per Mail und Chat.
- Du berätst unsere Mitglieder rund um sämtliche Dienstleistungen von uns (gebuchte Camper, Versicherungen, usw.).
- Du bist bereit mit deinem Team an den Daily Tasks zu arbeiten und hast keine Angst Verantwortung eigene Projekte zu übernehmen.
- Du liebst den Customer Service und würdest dich gerne in dieser Richtung weiterentwickeln.
Occupational fields
Mitarbeiter Kundenservice (m/w/d)
Kundensupport und -service
Support
Dein Basislager
- Wir zahlen für dein nächstes Outdoor-Abenteuer mit einem Wohnmobil.
- Die einzigartige Gelegenheit Teil der Erfolgsstory zu sein und im Bereich Customer Support durchzustarten.
- Vom ersten Tag an viel Verantwortung, Herausforderung, Förderung und die Möglichkeit, einen eigenen Fußabdruck zu hinterlassen.
- Kontinuierliche und gegenseitige Feedbackgespräche sowie Raum für persönliches Wachstum als Fundament unseres bisherigen Erfolges.
- Ein großartiges, internationales und wachsendes 50-köpfiges Team, das sich für den Aufbau eines einzigartigen Startups begeistert.
- Ein cooles Startup, getrieben von Leidenschaft, Authentizität, Liebe, Anstand und Respekt.
Company Doctor
Paid Continuing Education
Agile Working
Flat Hierarchies
Promotion of Employee Initiatives
Onboarding Program
Deine Reiseerfahrung
- Du verfügst über mindestens 3 Jahre Erfahrung im operativen Kundenservice.
- Du telefonierst leidenschaftlich und kannst uns da super helfen.
- Der Kundensupport ist deine Leidenschaft und du magst es zur Optimierung von Prozessen beizutragen.
- Du schaffst es, jeden Kunden von unserer Philosophie zu überzeugen.
- Du kannst neue Aufgaben und Themengebiete schnell erfassen, entsprechend bearbeiten und umsetzen.
- Du magst es Probleme anzupacken und weisst dir zu helfen, wenn es darum geht, eine gute Lösung für unsere Mieter und Vermieter zu finden.
- Du passt dich schnell neuen Situationen und Herausforderungen an.
- Du sprichst und schreibst sehr gut Deutsch und Englisch.
At least 1 year of work experience required
Languages
German
English
Skill set
Zendesk
Frequently asked questions
Who or what is Campusjäger by Workwise?
Campusjäger is part of Workwise - a job platform that supports you throughout your entire career. We take care of recruiting for various companies and accompany you through the entire application process. Via Campusjäger by Workwise you can find jobs for students and graduates. You can manage your applications in your Workwise profile. Learn more about the connection between Workwise and Campusjäger.
Is the job I see still available?
Which documents do I need for my application?
That depends entirely on the job you are applying for. In many cases it is sufficient to upload your PDF resume or fill out your Workwise profile.
Where can I upload my records or documents?
You can upload your application documents in your Workwise profile. These can only be viewed by companies you are applying to.
Why can't I see which company I am applying to?
Can I process my application afterwards?
Yes, this is possible. In your application overview you can view your information and make changes. If you have already been invited to an interview, editing is no longer possible. However, you can still add general information and upload additional documents in your profile.
How do I get news about my application?
In your application overview at Workwise you have an overview of the application progress at any time. Additionally, we send you emails about the most important status changes.
Can I send several applications at once?
The number of your applications is not limited. An overview of your applications can be found at Workwise.
Can other companies see where else I have applied?
Can I also contact the company's contact person directly?
Personal contact is possible via chat as soon as you have been invited for an interview. Before that, you will receive all important status changes by e-mail. If you have any questions, you can contact your personal Candidate Manager:in from Workwise.
I don't think I meet all the requirements. Can I still apply?
What do I have to consider if I am not from Germany?
Please make sure to provide all necessary documents within your Workwise profile. It should include an EU work-permit (if you have no EU citizenship) and a CV at least. Depending on the position you are applying to, you could also be asked for a certificate of enrollment, a transcript of records or a language certificate. We would also recommend to inform yourself thoroughly in advance about visa regulations. Therefore you can use the official visa navigator from the Federal Foreign Office.
What do I have to consider if German is not my mother tongue?
Please take into account the job’s language requirements and make sure the requirements match your skills. In the job search you can use the language filter to find jobs without German language requirements. It is also helpful to provide language certificates. This section in our help center may support you during the application process.
Our job offer Kundenberater - Customer Service/Projektmanagement/ Support (m/w/d) sounds promising? We're looking forward to your application.