Mitarbeiter - Kundenservice / IT Support / ITIL (m/w/d)
Permanent Employment
Würzburg
Mitarbeiter - Kundenservice / IT Support / ITIL (m/w/d)
Was erwartet dich?
- Du klassifizierst Anfragen und Incidents, klärst erste Anwenderfragen und leitest diese an den nachgelagerten Support weiter
- Du wirkst beim Weiterentwickeln und Optimieren von Betriebsprozessen mit
- Du leitest präventive Maßnahmen zur Störungsminderung ein
Occupational fields
IT Support (First Level) (m/w/d)
IT Support & Administration
Technischer Support
Tech
Support
Was bieten wir Ihnen?
- Zukunftsweisende IT vom Feinsten
- Abwechslungsreicher und verantwortungsvoller Arbeitsplatz
- Individuelle Aufstiegs- und Weiterbildungsmöglichkeiten
- Vertrauen in Ihre Fähigkeiten und Geduld bei neuen Herausforderungen
- Echtes Interesse an Ihren Ideen und flache Hierarchien
- Flexible Arbeitszeiten in einem hochmodernen Arbeitsumfeld (Homeoffice möglich)
- Leistungsorientierte Bezahlung (TVöD) und attraktive Altersvorsorge
Company Doctor
Paid Continuing Education
Parental Leave
Company Pension Scheme
Workplace Health Promotion
Fair Remuneration
Was solltest du mitbringen?
- Ausgeprägtes Servicedenken, Prozessorientierung, kunden- und lösungsorientiertes Arbeiten
- Fundierte berufliche Erfahrungen im IT Service Desk bzw. User Help Desk
- ITIL-Kenntnisse und Erfahrung mit Remedy oder IVANTI
- Sichere Kenntnis von Analysemethoden und Monitoring-Werkzeugen
- Spaß an Innovation und konzeptioneller Aufbereitung
- Eigenständiges und teamorientiertes Arbeiten
All levels welcome (no experience required)
Languages
German
Skill set
IT Infrastructure Library
About Deutsche Rentenversicherung Rechenzentrum Würzburg GmbH
Als eines von vier Rechenzentren im Verbund der Deutschen Rentenversicherung haben wir uns voll und ganz den Daten der Versicherten verschrieben. An unserem Standort in Würzburg managen wir die IT für 15.000 Arbeitsplätze. Egal, ob Software oder Hardware – wir machen unseren Kunden ihr IT-Leben leicht. Dabei halten wir stets die Augen offen, welche neuen Trends und Entwicklungen es gibt. Wir investieren gerne in die Weiterbildung unserer Mitarbeiter, denn wir schätzen ihren Einsatz sehr.
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Frequently asked questions
Who or what is Campusjäger by Workwise?
Campusjäger is part of Workwise - a job platform that supports you throughout your entire career. We take care of recruiting for various companies and accompany you through the entire application process. Via Campusjäger by Workwise you can find jobs for students and graduates. You can manage your applications in your Workwise profile. Learn more about the connection between Workwise and Campusjäger.
Is the job I see still available?
Which documents do I need for my application?
That depends entirely on the job you are applying for. In many cases it is sufficient to upload your PDF resume or fill out your Workwise profile.
Where can I upload my records or documents?
You can upload your application documents in your Workwise profile. These can only be viewed by companies you are applying to.
Where can I find more information about the company?
You can find more information in the company profile of Deutsche Rentenversicherung Rechenzentrum Würzburg GmbH.
Can I process my application afterwards?
Yes, this is possible. In your application overview you can view your information and make changes. If you have already been invited to an interview, editing is no longer possible. However, you can still add general information and upload additional documents in your profile.
How do I get news about my application?
In your application overview at Workwise you have an overview of the application progress at any time. Additionally, we send you emails about the most important status changes.
Can I send several applications at once?
The number of your applications is not limited. An overview of your applications can be found at Workwise.
Can other companies see where else I have applied?
Can I also contact the company's contact person directly?
Personal contact is possible via chat as soon as you have been invited for an interview. Before that, you will receive all important status changes by e-mail. If you have any questions, you can contact your personal Candidate Manager:in from Workwise.
I don't think I meet all the requirements. Can I still apply?
What do I have to consider if I am not from Germany?
Please make sure to provide all necessary documents within your Workwise profile. It should include an EU work-permit (if you have no EU citizenship) and a CV at least. Depending on the position you are applying to, you could also be asked for a certificate of enrollment, a transcript of records or a language certificate. We would also recommend to inform yourself thoroughly in advance about visa regulations. Therefore you can use the official visa navigator from the Federal Foreign Office.
What do I have to consider if German is not my mother tongue?
Please take into account the job’s language requirements and make sure the requirements match your skills. In the job search you can use the language filter to find jobs without German language requirements. It is also helpful to provide language certificates. This section in our help center may support you during the application process.
Our job offer Mitarbeiter - Kundenservice / IT Support / ITIL (m/w/d) sounds promising? We're looking forward to your application.