Kundenberater - Kundenservice / Handwerk (m/w/d)
Permanent Employment
Berlin
Kundenberater - Kundenservice / Handwerk (m/w/d)
Was erwartet Dich?
- Du qualifizierst potenzielle Handwerksbetriebe für ein Onboarding auf unserer Plattform (Telefontermin, Schulungen, etc.)
- Du unterstützt im Support unsere aktiven Handwerkspartner täglich bei ihren Fragen rund um unsere Plattform
- Du sprichst mit unseren aktiven Handwerkspartnern, verschaffst Dir einen Überblick über deren Bedürfnisse und gibst aktives Feedback für die Produktweiterentwicklung
- Du hilfst unserem Team den Kundensupport konzeptionell und fachlich weiter zu entwickeln und zu verbessern
- Du übernimmst die Datenanalyse zur Unterstützung unserer aktiven Handwerkspartner, um ihren Auftritt auf unserer Plattform zu optimieren
Occupational fields
Mitarbeiter Kundenservice (m/w/d)
Kundensupport und -service
Support
Was bieten wir Dir?
- Ein Team von Bürohunden wird Dich willkommen heißen
- Offene Menschen, die sich auf Deine Ideen freuen
- Flache Hierarchien, schnelle Entscheidungswege und agile Unternehmensführung
- Flexible, familiengerechte Arbeitszeiten (Teilzeit möglich)
- Möglichkeiten für Homeoffice auch außerhalb der aktuellen Corona-Situation
- Legendäre und regelmäßige Teamevents (auch digital)
- Wöchentliches Yoga oder HIIT Training in unseren Räumlichkeiten oder im Park nebenan
- Freie Getränke und wöchentlich einen dicken Korb mit Obst für Dich und Deine Kollegen
Paid Continuing Education
Sport and Recreation Facilities
Agile Working
Design Thinking
Flat Hierarchies
Promotion of Employee Initiatives
Was solltest Du mitbringen?
- Du bist auf jeden Fall ein Teamplayer (m/w/d), da alle unsere Entscheidungen kollaborativ getroffen werden
- Deutschkenntnisse auf C2 Niveau (verbal und schriftlich) und gute Englischkenntnisse
- Du bringst mehrjährige Berufserfahrung im Kundenservice mit
- Du bist digital affin und hast eventuell Kenntnisse mit folgenden Tools: Jira, Confluence, MS Office, Slack, ZenDesk oder FreshWorks
- Du hast Interesse an der Bau- und Immobilienbranche und Spaß am Kundenkontakt
At least 1 year of work experience required
Languages
German
English
Skill set
Teamarbeit
Microsoft Office
Jira
Confluence
Slack (Software)
Zendesk
About the company
Wir sind ein PropTech Unternehmen aus Berlin mit der Mission die Immobilienwirtschaft zu digitalisieren. Aktuell über 30 begeisterten Mitarbeitern warten auf Dich.
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Frequently asked questions
Who or what is Campusjäger by Workwise?
Campusjäger is part of Workwise - a job platform that supports you throughout your entire career. We take care of recruiting for various companies and accompany you through the entire application process. Via Campusjäger by Workwise you can find jobs for students and graduates. You can manage your applications in your Workwise profile. Learn more about the connection between Workwise and Campusjäger.
Is the job I see still available?
Which documents do I need for my application?
That depends entirely on the job you are applying for. In many cases it is sufficient to upload your PDF resume or fill out your Workwise profile.
Where can I upload my records or documents?
You can upload your application documents in your Workwise profile. These can only be viewed by companies you are applying to.
Why can't I see which company I am applying to?
Can I process my application afterwards?
Yes, this is possible. In your application overview you can view your information and make changes. If you have already been invited to an interview, editing is no longer possible. However, you can still add general information and upload additional documents in your profile.
How do I get news about my application?
In your application overview at Workwise you have an overview of the application progress at any time. Additionally, we send you emails about the most important status changes.
Can I send several applications at once?
The number of your applications is not limited. An overview of your applications can be found at Workwise.
Can other companies see where else I have applied?
Can I also contact the company's contact person directly?
Personal contact is possible via chat as soon as you have been invited for an interview. Before that, you will receive all important status changes by e-mail. If you have any questions, you can contact your personal Candidate Manager:in from Workwise.
I don't think I meet all the requirements. Can I still apply?
What do I have to consider if I am not from Germany?
Please make sure to provide all necessary documents within your Workwise profile. It should include an EU work-permit (if you have no EU citizenship) and a CV at least. Depending on the position you are applying to, you could also be asked for a certificate of enrollment, a transcript of records or a language certificate. We would also recommend to inform yourself thoroughly in advance about visa regulations. Therefore you can use the official visa navigator from the Federal Foreign Office.
What do I have to consider if German is not my mother tongue?
Please take into account the job’s language requirements and make sure the requirements match your skills. In the job search you can use the language filter to find jobs without German language requirements. It is also helpful to provide language certificates. This section in our help center may support you during the application process.
Our job offer Kundenberater - Kundenservice / Handwerk (m/w/d) sounds promising? We're looking forward to your application.