Customer Service Agent - Dutch (m/f/d)

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Permanent Employment

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Hamburg

Customer Service Agent - Dutch (m/f/d)

Calendar
Immediately searched (unlimited)
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30–40 h per week
Dollar
No salary specified
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Remote work not possible
  • Accompany our customers from Switzerland, the Netherlands, Belgium and Denmark at eye level in their personal project
  • A chance to contribute your ideas to improve processes with pleasure
  • Use your manual skills to assist with construction and planning
  • Be part of a growing team with strong cohesion and flexibility
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Your Tasks

We offer a wide range of articles for garden and home. Our customers have the most diverse concerns. From questions about our range, support with ordering, questions about payment methods to delivery.   
  • You support our customers fluently in Dutch on the phone, via email or chat
  • You work independently and are largely responsible for processing customer enquiries
  • You work closely with colleagues from different departments and coordinate customer enquiries with our suppliers and forwarders

Occupational fields

Call-Center Agent (m/w/d)

Kundensupport und -service

Support

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Your Benefits

  • First and foremost, a friendly team in which you are welcome as a person and in which the joy of work is at the forefront!
  • An environment in which you can learn a lot and also take on responsibility
  • Extensive familiarization with our products
  • Helping to shape the positive corporate culture and a friendly team
  • A sunny workplace and a well-stocked kitchen
  • An attractive salary and long-term development prospects in the company.
In addition, we offer a variety of opportunities to get involved. Our company is developing well and we constantly have new tasks for motivated colleagues. Examples include projects to process product information, improve workflows, improve quality, customer surveys, etc.

Gym Subscription

Free Course Offers

Employee Discounts

Travel allowance

Fair Remuneration

Agile Working

Coaching Offers

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Your Experience

  • You speak Dutch fluently
  • You enjoy contact with people and feel comfortable communicating with customers
  • You have a strong customer and service orientation
  • You ideally have some experience in telephone or direct customer service
  • We are looking for colleagues who are honest, friendly, self-motivated and well-organised. If you are an organisational talent and enjoy working through issues in a structured manner, you are the right person for us.

All levels welcome (no experience required)

Languages

Dutch

English

Skill set

Kommunikative Kompetenz

Kundenorientierung

Kundenbetreuung

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About Gartenhaus.com

Gartenhaus.com ist der Marktführer im Online-Fachhandel für große Haus und Garten Produkte in Deutschland, Österreich, der Schweiz, Belgien, Niederlande und Dänemark. Mit monatlich einer Million Nutzern ist Gartenhaus.com führend in der innovativen Planung, Logistik und Umsetzung von Haus und Garten Projekten. Die Gartenhaus.com bietet als digitaler Fullservice­ Anbieter ihren Kunden die vollständige Betreuung ihrer Projekte, von Beratung und Baugenehmigung über Fundament und Aufbau bis zur Wartung und Pflege der Produkte.

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Founded in 2002
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50-99 employees
Company sectors icon
Internet & Multimedia
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Mittelständler

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Frequently asked questions

Frequently asked questions

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Who or what is Campusjäger by Workwise?

Campusjäger is part of Workwise - a job platform that supports you throughout your entire career. We take care of recruiting for various companies and accompany you through the entire application process. Via Campusjäger by Workwise you can find jobs for students and graduates. You can manage your applications in your Workwise profile. Learn more about the connection between Workwise and Campusjäger.

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Where can I upload my records or documents?

You can upload your application documents in your Workwise profile. These can only be viewed by companies you are applying to.

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Where can I find more information about the company?

You can find more information in the company profile of Gartenhaus.com.

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Can I process my application afterwards?

Yes, this is possible. In your application overview you can view your information and make changes. If you have already been invited to an interview, editing is no longer possible. However, you can still add general information and upload additional documents in your profile.

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How do I get news about my application?

In your application overview at Workwise you have an overview of the application progress at any time. Additionally, we send you emails about the most important status changes.

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Can I send several applications at once?

The number of your applications is not limited. An overview of your applications can be found at Workwise.

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Can other companies see where else I have applied?

No, companies can only see the applications they have received.
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Can I also contact the company's contact person directly?

Personal contact is possible via chat as soon as you have been invited for an interview. Before that, you will receive all important status changes by e-mail. If you have any questions, you can contact your personal Candidate Manager:in from Workwise.

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I don't think I meet all the requirements. Can I still apply?

Even if you don't meet all the requirements, you can make up for missing knowledge with additional skills. Use the application's questions to address your motivation and show the company why you are still a good fit for the job. If you don't meet many or all of the requirements, the application will not be successful.
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What do I have to consider if I am not from Germany?

Please make sure to provide all necessary documents within your Workwise profile. It should include an EU work-permit (if you have no EU citizenship) and a CV at least. Depending on the position you are applying to, you could also be asked for a certificate of enrollment, a transcript of records or a language certificate. We would also recommend to inform yourself thoroughly in advance about visa regulations. Therefore you can use the official visa navigator from the Federal Foreign Office.

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What do I have to consider if German is not my mother tongue?

Please take into account the job’s language requirements and make sure the requirements match your skills. In the job search you can use the language filter to find jobs without German language requirements. It is also helpful to provide language certificates. This section in our help center may support you during the application process.

Our job offer Customer Service Agent - Dutch (m/f/d) sounds promising? We're looking forward to your application.

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