Junior Customer Service Manager / Project Management (m/f/d)
Permanent Employment
München
Junior Customer Service Manager / Project Management (m/f/d)
Was erwartet dich?
Diese Aufgaben erwarten dich:
- Umfassende und professionelle Betreuung unserer Kund*innen per E-Mail und Telefon
- Die Möglichkeit dein Wissen und deine Skills konstant weiterzuentwickeln: Die Anfragen sind spannend, abwechslungsreich und alles andere als 08/15.
- Zusammenarbeit mit den Produkt Experten zur Lösung schwieriger Anliegen und zu Updates des Produkts
- Aktiver Beitrag zur kontinuierlichen Verbesserung unserer Prozesse und der Erweiterung unserer internen Wissensdatenbank
Occupational fields
Projektmanager Digital (m/w/d)
Tech Projektmanagement & Product & Agile
Tech
Your learnings
- Know-How in HR- und Recruiting- Prozessen sowie Organisationsstrukturen vom Startup bis zum "Mittelständler"
- Projektmanagement und Strukturierung komplexer Sachverhalte
- Eigenverantwortliches und lösungsorientiertes Arbeiten in einem dynamischen Team
- Expertise u.a. in den Tools Zendesk, JIRA, Gainsight
- Kundenkommunikation und Anforderungsmanagement
- Deine Chance, ein Unternehmen im schnellen Wachstum entscheidend mitzugestalten und in einem kreativen Arbeitsumfeld mit kurzen Entscheidungswegen an deinen Aufgaben zu wachsen
- Wir möchten dein Vertrauen in Personio honorieren, welches du uns mit deinem Einstieg in dieser Anfangsphase entgegenbringst. Um vom Erfolg der Firma zu profitieren, bieten wir dir ein wettbewerbsfähiges Vergütungspaket an (bsp. Gehalt, Benefits, virtuelle Aktien)
- Nutze jährlich ein Entwicklungsbudget in der Höhe von 1.500 Euro, dass du nach eigenem Wunsch einsetzen kannst um dich beruflich weiterzuentwickeln
- Entscheide, ob du einen UNU Elektroroller als Dienstwagen, ein JobRad® oder einen Zuschuss zum MVV-Ticket möchtest
- Durch die subventionierte Mitgliedschaft bei Qualitrain trainierst du für nur 25 Euro im Monat in 90 Fitness- und Yogastudios, Schwimmbädern und vielen anderen Sporteinrichtungen in München
- Werde Teil unserer Personio-Community und feier unsere Erfolge bei gemeinsamen Team-Events (z.B. regelmäßige Office Dinner, Wiesn, u.v.m.)
- #SocialResponsibility: Wir sind dankbar für unsere Privilegien und setzen uns dafür ein, einen positiven Einfluss auf die Umwelt und die Gesellschaft zu haben. Deshalb hast du zwei zusätzliche Tage, um #Impact zu haben: einen individuellen und einen zur Unterstützung eines unternehmensweiten Projekts!
Paid Continuing Education
Company Car
Gym Subscription
Travel allowance
Agile Working
Flat Hierarchies
Onboarding Program
What you need to succeed
- Du hast dein (Bachelor-) Studium oder eine Ausbildung erfolgreich abgeschlossen und verfügst bereits über erste Erfahrung in der Kundenkommunikation
- Du bist IT-affin, bringst gute analytische Fähigkeiten mit und arbeitest dich schnell in neue Software und Aufgaben ein
- Du findest es spannend Kunden aus unterschiedlichsten Firmen und Branchen dabei zu unterstützen Personio bestmöglich zu nutzen
- Probleme bewundern ist nicht deins. Du gehst Dinge proaktiv und lösungsorientiert an
- Deine Ausdrucks- und Kommunikationsstärke spiegeln sich in deiner sicheren Schreibweise wider
- Du verfügst sowohl über sehr gute Deutsch (C2 Level) - als auch Englischkenntnisse in Wort und Schrift
All levels welcome (no experience required)
Languages
German
English
Skill set
Kommunikative Kompetenz
Jira
Zendesk
About Personio Operations GmbH & Co. KG.
Being a part of our company means being part of something big. It means shaping the future of HR, the future of our company, and at the same time, the future of you. And we’re not just one of the fastest-growing B2B SaaS companies in Europe. In October 2021 we raised $270 million in Series E funding, making us the fastest-growing and most valuable HR technology company in Europe. With more than 6,000 customers and a team that has doubled in size in 2021 alone, now is the perfect time to join! We’re hiring talented, impact-driven individuals who want to be more than just another employee. We are an equal opportunities employer. We are committed to building an integrative culture where everyone feels welcomed and supported. We #EmbraceUniqueness and understand that our diverse, values-driven culture makes us stronger. As we continue to scale, we focus on enabling our employees to grow both personally and professionally. We are proud to have an inclusive workplace environment that will foster your development no matter your gender, civil status, family status, sexual orientation, religion, age, disability, education level, or race. Will you join us in shaping the future of HR in Europe?
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Frequently asked questions
Who or what is Campusjäger by Workwise?
Campusjäger is part of Workwise - a job platform that supports you throughout your entire career. We take care of recruiting for various companies and accompany you through the entire application process. Via Campusjäger by Workwise you can find jobs for students and graduates. You can manage your applications in your Workwise profile. Learn more about the connection between Workwise and Campusjäger.
Is the job I see still available?
Which documents do I need for my application?
That depends entirely on the job you are applying for. In many cases it is sufficient to upload your PDF resume or fill out your Workwise profile.
Where can I upload my records or documents?
You can upload your application documents in your Workwise profile. These can only be viewed by companies you are applying to.
Where can I find more information about the company?
You can find more information in the company profile of Personio Operations GmbH & Co. KG..
Can I process my application afterwards?
Yes, this is possible. In your application overview you can view your information and make changes. If you have already been invited to an interview, editing is no longer possible. However, you can still add general information and upload additional documents in your profile.
How do I get news about my application?
In your application overview at Workwise you have an overview of the application progress at any time. Additionally, we send you emails about the most important status changes.
Can I send several applications at once?
The number of your applications is not limited. An overview of your applications can be found at Workwise.
Can other companies see where else I have applied?
Can I also contact the company's contact person directly?
Personal contact is possible via chat as soon as you have been invited for an interview. Before that, you will receive all important status changes by e-mail. If you have any questions, you can contact your personal Candidate Manager:in from Workwise.
I don't think I meet all the requirements. Can I still apply?
What do I have to consider if I am not from Germany?
Please make sure to provide all necessary documents within your Workwise profile. It should include an EU work-permit (if you have no EU citizenship) and a CV at least. Depending on the position you are applying to, you could also be asked for a certificate of enrollment, a transcript of records or a language certificate. We would also recommend to inform yourself thoroughly in advance about visa regulations. Therefore you can use the official visa navigator from the Federal Foreign Office.
What do I have to consider if German is not my mother tongue?
Please take into account the job’s language requirements and make sure the requirements match your skills. In the job search you can use the language filter to find jobs without German language requirements. It is also helpful to provide language certificates. This section in our help center may support you during the application process.
Our job offer Junior Customer Service Manager / Project Management (m/f/d) sounds promising? We're looking forward to your application.