Customer Support Representative (m/f/d) – Americas
Permanent Employment
Los Angeles
Customer Support Representative (m/f/d) – Americas
Responsibilities:
- Securing a positive Customer Experience for our users
- Analyzing and classifying of international customer inquiries
- Managing and responding to incoming requests via phone and online support
- Tracking activities as well as illustrating success via Salesforce.com
- Planning and realizing of support webinars
- Interacting with customer support teams in EMEA and US, as well as Software Development and Product Management teams in Germany
Occupational fields
Mitarbeiter Kundenservice (m/w/d)
Kundensupport und -service
Support
Benefits:
- Personable, humorous colleagues and a pleasant working atmosphere that makes work-life balance a priority
- Diverse, exciting tasks and the opportunity to contribute with your ideas
- Short decision-making paths that leave room for creativity and free space for experimentation and discussion
- Language courses, regular corporate events, and shared leisure activities
- Attractive salary and diverse career development opportunities
- Occupational pension, optional capital-forming payments
Company Doctor
Paid Continuing Education
Gym Subscription
Music Allowed at Work
Sport and Recreation Facilities
Company Pension Scheme
Your Profile:
- Good IT skills (technical training or similar) as well as experience with Salesforce.com
- Ideally, knowledge of CAD Software used in Architecture (Revit, Sketchup, ArchiCad, Rhino or Vectorworks) and/or Software
- Experience with Apple Macintosh hardware and familiar with Mac OS X and IOS operating systems
- Fluent command of written and spoken English at native level
- Professional, friendly, and confident appearance
- Customer-oriented approach and ability to empathize with customers
- Strong communication skills as well as strong, independent work-ethics
- Based in the USA and willing to work from home-office permanently
- Freedom of design and make a difference
- To be part of a competent and dynamic team that celebrates success together
- To develop yourself continuously and learn new things - free of prescribed courses or similar
- Agile processes and software development according to SCRUM
All levels welcome (no experience required)
Languages
English
Skill set
CAD
Kundenorientierung
Revit
Support (Dienstleistung)
Kommunikative Kompetenz
About the company
With our software product Enscape™, we revolutionize how architects and designers communicate their projects by means of 3D evaluations. Enscape offers a photo-realistic representation of projects based on the latest rendering techniques. Enscape runs parallel to CAD software or directly in Virtual Reality, for example, the Oculus Rift. Enscape has been in development since 2013 and has been successfully on the market since 2015. Our customers include companies from over 80 countries and 83% of the internationally renowned TOP100 architectural firms.
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Frequently asked questions
Who or what is Campusjäger by Workwise?
Campusjäger is part of Workwise - a job platform that supports you throughout your entire career. We take care of recruiting for various companies and accompany you through the entire application process. Via Campusjäger by Workwise you can find jobs for students and graduates. You can manage your applications in your Workwise profile. Learn more about the connection between Workwise and Campusjäger.
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Personal contact is possible via chat as soon as you have been invited for an interview. Before that, you will receive all important status changes by e-mail. If you have any questions, you can contact your personal Candidate Manager:in from Workwise.
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What do I have to consider if German is not my mother tongue?
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