KYC Team Lead / Team Management (m/w/d)
Your Responsibilities
- Manage and develop a high performing team of 4 direct reports and 6 indirect reports. You will coach your team individually, manage career development and provide candid and immediate feedback. You will also own the hiring process and you will be responsible for team training.
- Proactively assess and manage workload and capacity. You will define KPIs and measure their effectiveness. You will partner with our Quality Assurance team to improve performance scorecards and qualitative reviews.
- Be directly involved in the team's operations and lead by example.
- Develop a deep understanding of our product and services. You will become a go to expert for how the different operations processes interlink and you will be able to assess them from a KYC and AML perspective.
- Function as domain expert for KYC related questions and help guide our thinking on complex cases (for new and repeat customers).
- Develop ownership of our Fraud Prevention and Financial Crime functions for the German team and work closely with our UK counterparts to share knowledge and best practices.
- Work together with other team leads and our Strategy team to identify process and system improvements and help implement them to drive effectiveness.
- Work closely with our Compliance team to ensure you and the team are always up-to-date with regards to regulatory developments.
- Manage third service providers (credit agencies, official registers) from an operations and process perspective.
Occupational fields
HR Team Lead (m/w/d)
HR Generalists
Human Resources
Your Benefits
- A smart, motivated and international team (we represent over 35 different nationalities)
- Every morning we get fully stocked fridges with whatever is needed to strengthen them. There are snacks (both healthy and less healthy) for the whole day
- Once a year we take over a ski chalet in winter so that you and your team can ski (and work) for a week. During summer we are drawn to the sun. This year we swapped our office for a week by a poolside villa in Barcelona.
- Access to the gym membership program
- Exclusive participation in the daily commute
- Our home is in a nice office in the heart of the big city. In Frankfurt in the beautiful Ostend, our London office is directly on Tottenham Court Road
- Company-wide training courses with internal and external speakers
- 26 days of vacation a year, plus all public holidays, plus a free day for your birthday
- A paid volunteer day that gives you the opportunity to invest time to support a charity of your choice.
- Additional vacation so that you can take more time to travel or study outside of your vacation entitlement.
Paid Continuing Education
Voluntarily Engaged
Sabbatical Possible
Company Pension Scheme
Agile Working
Flat Hierarchies
Your Profile
- Proven experience working in KYC functions and managing AML processes. Finance knowledge and lending experience preferred.
- Understanding of and interest in German KYC and AML requirements and legislation.
- First experience working as a people manager. You know how to get the best out of your team, you lead by example and you provide candid feedback.
- Diligence, exceptional work ethic, drive and ability to self-organise in a fast paced and high growth environment.
- You are laser-focused on driving efficiencies, the quality of service and the customer experience without compromising on the AML / KYC side.
- Ownership mindset and ability to work under pressure in order to meet company expectations.
- Exceptional stakeholder management: you know how to successfully work with peers from different departments. You have an ability to listen and find common ground to move projects forward without compromising on your deliverables.
At least 5 years of work experience required
Languages
German
English
Skill set
Finanzwesen
About iwoca Deutschland GmbH
Werde Teil eines der führenden europäischen Fintech-Startups. Mehr als 90% aller Unternehmen in Deutschland sind kleine Unternehmen. Gerade in dieser Größenklasse ist es jedoch schwierig, schnell und unkompliziert einen Kredit zu erhalten. Wir sind auf der Mission, das zu ändern. Wir sind eines der am schnellsten wachsenden Fintech-Unternehmen in Europa. Wir wurden von einem Deutschen und einem Briten 2012 in London gegründet, um Selbständige und kleine Unternehmen mit Krediten zu unterstützen, die genau auf ihr Geschäftsmodell zugeschnitten sind. Seitdem haben wir bereits über € 1 Milliarde an Krediten ausgezahlt. Seit 2015 sind wir auch in Deutschland am Markt, wo wir schnell zu einem der größten Fintech-Anbieter von Krediten in unserem Segment herangewachsen sind. Inzwischen sind wir insgesamt fast 300 Mitarbeiter. Unser Deutschland-Team ist auf unsere Standorte in London und Frankfurt verteilt, wobei wir aktuell besonders unser Frankfurter Büro vergrößern. Wir stehen gerade erst am Anfang unserer Mission - und suchen deshalb smarte und starke Mitglieder für unser Team.
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