IT-Servicetechniker (m/w/d) / Technischer Support
Was erwartet Dich?
- Als IT-Servicetechniker (m/w/d) bist du der Ansprechpartner ausgewählter Großkunden
- Du führst projektartig mit deinen Großkunden größere Änderungen an der Software oder Infrastruktur durch
- Du begleitest unsere Berater zu Einführungsprojekten von technisch anspruchsvollen Kunden
- Du unterstützt unsere On-Prem-Kunden bei der Integration unserer Software in die Kunden-Infrastruktur
- Du bist für die Installation und Wartung unserer Software Q.wiki bei unseren On-Prem-Kunden verantwortlich
- Du bearbeitest Kundenanfragen des 2nd Level Support
Occupational fields
Leiter Technischer Support (m/w/d)
Technischer Support
IT Support & Administration
Support
Tech
Was bieten wir Dir?
- Freiraum, Deine eigenen Ideen einzubringen und stark eigenverantwortliches Arbeiten
- Flexible Arbeitszeiten und die Möglichkeit zum Homeoffice
- Ein familiäres Arbeitsumfeld klare Onboarding-Prozesse mit persönlichem Mentor
- Eine faire Vergütung, attraktive bAV und Erfolgsbeteiligung pro Quartal
- Freie Wahl des Betriebssystems und private Nutzung des Firmenlaptops
- Flache Hierarchien, kurze Entscheidungswege und eine offene Kommunikation
- Weiterbildung, die individuell auf Deine Wünsche abgestimmt ist
- Einen modernen und ergonomischen Arbeitsplatz
- Abwechslungsreiche Teamevents und einen jährlichen Segeltörn
- Eine kostenlose Mitgliedschaft im Fitnessstudio
- Snacks, Obst, Süßigkeiten, Getränke, Smoothies…
Paid Continuing Education
Parental Leave
Company Car
Gym Subscription
Job Bike
Music Allowed at Work
Sport and Recreation Facilities
Was solltest Du mitbringen?
- Eine abgeschlossene Ausbildung als Fachinformatiker für Systemintegration oder eine vergleichbare Qualifikation
- Erfahrung in der Administration von Linux- und Windowsumgebungen
- Erfahrung im Umgang mit Infrastruktur wie Active Directory, Firewall oder Virtualisierungsumgebungen
- Ein hohes Maß an Team- und Kommunikationsfähigkeit
- Eine selbstständige und strukturierte Arbeitsweise
- Reisebereitschaft ca. 20% für die Betreuung unserer Kunden in der Region Aachen
All levels welcome (no experience required)
Languages
German
Skill set
Kundenbetreuung
Unternehmensberatung
About Modell Aachen GmbH
Wir sind ein Software- und Beratungsunternehmen mit Standorten in Aachen und München. Unser Produkt ist eine Interaktive Managementsystem-Software, die von uns entwickelt wurde und stetig weiterentwickelt wird. Unsere Software unterstützt Unternehmen dabei, Wissen zu dokumentieren und allen Mitarbeitern transparent zur Verfügung zu stellen.
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Frequently asked questions
Who or what is Campusjäger by Workwise?
Campusjäger is part of Workwise - a job platform that supports you throughout your entire career. We take care of recruiting for various companies and accompany you through the entire application process. Via Campusjäger by Workwise you can find jobs for students and graduates. You can manage your applications in your Workwise profile. Learn more about the connection between Workwise and Campusjäger.
Is the job I see still available?
Which documents do I need for my application?
That depends entirely on the job you are applying for. In many cases it is sufficient to upload your PDF resume or fill out your Workwise profile.
Where can I upload my records or documents?
You can upload your application documents in your Workwise profile. These can only be viewed by companies you are applying to.
Where can I find more information about the company?
You can find more information in the company profile of Modell Aachen GmbH.
Can I process my application afterwards?
Yes, this is possible. In your application overview you can view your information and make changes. If you have already been invited to an interview, editing is no longer possible. However, you can still add general information and upload additional documents in your profile.
How do I get news about my application?
In your application overview at Workwise you have an overview of the application progress at any time. Additionally, we send you emails about the most important status changes.
Can I send several applications at once?
The number of your applications is not limited. An overview of your applications can be found at Workwise.
Can other companies see where else I have applied?
Can I also contact the company's contact person directly?
Personal contact is possible via chat as soon as you have been invited for an interview. Before that, you will receive all important status changes by e-mail. If you have any questions, you can contact your personal Candidate Manager:in from Workwise.
I don't think I meet all the requirements. Can I still apply?
What do I have to consider if I am not from Germany?
Please make sure to provide all necessary documents within your Workwise profile. It should include an EU work-permit (if you have no EU citizenship) and a CV at least. Depending on the position you are applying to, you could also be asked for a certificate of enrollment, a transcript of records or a language certificate. We would also recommend to inform yourself thoroughly in advance about visa regulations. Therefore you can use the official visa navigator from the Federal Foreign Office.
What do I have to consider if German is not my mother tongue?
Please take into account the job’s language requirements and make sure the requirements match your skills. In the job search you can use the language filter to find jobs without German language requirements. It is also helpful to provide language certificates. This section in our help center may support you during the application process.
Our job offer IT-Servicetechniker (m/w/d) / Technischer Support sounds promising? We're looking forward to your application.