IT Support User Helpdesk - IT Systemadministrator / Fachinformatiker Systemintegration (m/w/d)
Permanent Employment
Mönchengladbach
IT Support User Helpdesk - IT Systemadministrator / Fachinformatiker Systemintegration (m/w/d)
Was erwartet dich?
- Du durchführst First- und Second Level Supports in deutscher Sprache
- Du übernimmst die qualifizierte Störungsannahme per Telefon und E-Mail zu Soft- und Hardwareproblemen
- Du übernimmst die Priorisierung, Klassifizierung und Dokumentation der Störungen in einem Ticketsystem
- Du analysierst eigenständig Fehler und beseitigst Störungen per Remote oder in Teamarbeit
- Du steuerst und überwachst Tickets gemäß den Service-Level-Agreements
Occupational fields
IT Support (First Level) (m/w/d)
IT Support & Administration
Technischer Support
Tech
Support
Was bieten wir dir?
- Neue Perspektiven und spannende Herausforderungen durch kontinuierliches Wachstum
- Einen sicheren Arbeitsplatz, Festeinstellung und Vollzeitbeschäftigung
- Gute Entwicklungs- und Aufstiegschancen
- Flache Hierarchien, überschaubare Teams und ein direkter Draht zur Geschäftsführung
- Neben einem attraktiven Gehalt bieten wir dir Fortbildungs- und Entwicklungsmöglichkeiten zum aktuellen Stand der Technik
- Darüber hinaus hast du weitestgehend den Freiraum deine Zeiten und Aufgaben selbstständig zu planen
- Moderne Arbeitsmittel und Arbeitsplatzausstattung (Smartphone und Notebook) runden das Paket ab
Paid Continuing Education
Vehicle Pool
Company Car
Music Allowed at Work
Fair Remuneration
Flat Hierarchies
Was solltest du mitbringen?
- Eine technische Ausbildung zum Fachinformatiker Systemintegration, IT Systemadministrator, oder eine vergleichbare, fachbezogene Qualifikation
- Teamfähigkeit, hohe Kommunikationsfähigkeit, kundenorientiertes engagiertes und selbstständiges Arbeiten
- Erfahrung in Umgang mit Active Directory, Microsoft Client- und Serversystemen, mit Officeprodukten, mit Netzwerkdruckern und Telekommunikationskomponenten
- Führerschein Klasse B
At least 1 year of work experience required
Languages
German
Skill set
Teamarbeit
Kundendienst
Microsoft Active Directory
Kommunikative Kompetenz
About ucs datacenter GmbH
Wir bringen IT in die Cloud! Neben IT-Beratung und IT-Dienstleistungen bieten wir zukunftsweisende Cloud Lösungen für Unternehmen an, die durch Skalierbarkeit, Flexibilität und kalkulierbare Preisstrukturen in der dynamischen Arbeitswelt vieler Mittelständler punkten. Von Colocation, also dem Betrieb der eigenen IT-Infrastruktur in unserem Rechenzentrum, über Cloud Backup bis hin zu Everything as a Service, werden mittelstandstaugliche Cloudlösungen aus dem eigenen Düsseldorfer Rechenzentrum angeboten. Mittelständische Geschäftskunden aus ganz NRW vertrauen, für die Zukunftsfähigkeit der Business IT, TK und Digitalisierung Ihres Unternehmens, auf uns.
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Frequently asked questions
Who or what is Campusjäger by Workwise?
Campusjäger is part of Workwise - a job platform that supports you throughout your entire career. We take care of recruiting for various companies and accompany you through the entire application process. Via Campusjäger by Workwise you can find jobs for students and graduates. You can manage your applications in your Workwise profile. Learn more about the connection between Workwise and Campusjäger.
Is the job I see still available?
Which documents do I need for my application?
That depends entirely on the job you are applying for. In many cases it is sufficient to upload your PDF resume or fill out your Workwise profile.
Where can I upload my records or documents?
You can upload your application documents in your Workwise profile. These can only be viewed by companies you are applying to.
Where can I find more information about the company?
You can find more information in the company profile of ucs datacenter GmbH.
Can I process my application afterwards?
Yes, this is possible. In your application overview you can view your information and make changes. If you have already been invited to an interview, editing is no longer possible. However, you can still add general information and upload additional documents in your profile.
How do I get news about my application?
In your application overview at Workwise you have an overview of the application progress at any time. Additionally, we send you emails about the most important status changes.
Can I send several applications at once?
The number of your applications is not limited. An overview of your applications can be found at Workwise.
Can other companies see where else I have applied?
Can I also contact the company's contact person directly?
Personal contact is possible via chat as soon as you have been invited for an interview. Before that, you will receive all important status changes by e-mail. If you have any questions, you can contact your personal Candidate Manager:in from Workwise.
I don't think I meet all the requirements. Can I still apply?
What do I have to consider if I am not from Germany?
Please make sure to provide all necessary documents within your Workwise profile. It should include an EU work-permit (if you have no EU citizenship) and a CV at least. Depending on the position you are applying to, you could also be asked for a certificate of enrollment, a transcript of records or a language certificate. We would also recommend to inform yourself thoroughly in advance about visa regulations. Therefore you can use the official visa navigator from the Federal Foreign Office.
What do I have to consider if German is not my mother tongue?
Please take into account the job’s language requirements and make sure the requirements match your skills. In the job search you can use the language filter to find jobs without German language requirements. It is also helpful to provide language certificates. This section in our help center may support you during the application process.
Our job offer IT Support User Helpdesk - IT Systemadministrator / Fachinformatiker Systemintegration (m/w/d) sounds promising? We're looking forward to your application.
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