Senior Consultant Customer Experience (m/w/d)
Was Dich erwartet?
- Du berätst unsere Kunden von Anfang an, analysierst die Anforderungen und entwickelst User Experience Konzepte für Banken und Versicherungen
- Du bist effizient und überzeugst in der Planung, Moderation und Durchführung von Kunden-Workshops
- Du analysierst Zielgruppen und entwickelst Personas, Customer-Journeys und User Stories
- Du beherrschst Prozessplanung und technische Beschreibung von Abläufen, Funktionen und Schnittstellen
- Du entwickelst UX-Konzepte in Form von Sitemaps, Wireframes, User Stories und Use Cases
- Du führst, motivierst und leitest Junioren an
Occupational fields
Business Consultant (m/w/d)
Management- und Strategieconsulting
Management, Führung & Strategie
Was wir Dir bieten?
- Professionelles Onboarding und Gestaltungspielraum
- Namhafte Kunden, langjährige und erfolgreiche Geschäftsbeziehungen
- Unterstützung im Team - Kommunikation auf Augenhöhe
- Kurze Entscheidungswege und flache Hierarchien
- Exzellente Weiterbildungsmöglichkeiten
- 27 Urlaubstage pro Jahr
- Erstklassige Büro-Ausstattung im frisch bezogenen Neubau – von Apple Equipment bis zum ergonomischen Arbeitsplatz
- Home-Office ist Teil unserer modernen Philosophie
- Vergünstigte Jobticket und Urban Sports Club Mitgliedschaft
- Betriebliche Altersvorsorge
- Afterwork-Drinks, Werwolf Abende und spannende Tischtennis-Matches
Paid Continuing Education
Job Bike
Free Course Offers
Employee Discounts
Sport and Recreation Facilities
Company Pension Scheme
Was Du mitbringen solltest?
- Abgeschlossenes Studium im Bereich Medien- oder Kommunikationswissenschaften, Medieninformatik, Wirtschaftswissenschaften oder Psychologie
- Mindestens 5 Jahre Berufserfahrung mit Schwerpunkt in CX/UX
- Strategisches und konzeptionelles Denken
- Hohe Professionalität und tiefgehende Kenntnisse in der digitalen Welt
- Kreativität, Neugier und Leidenschaft für Kundenberatung
- Schnelle Auffassungsgabe und Professionalität bei der Präsentation von Konzepten und Ergebnissen
- Sehr gute Deutsch- und Englischkenntnisse in Wort und Schrift
At least 5 years of work experience required
Languages
German
English
Skill set
Teamarbeit
Finanzwesen
Kundenorientierung
Microsoft Office
Teamführung
Kundenerfahrung
About adesso experience GmbH
Wir sind neu, dynamisch und frisch – entstanden aus über 20 Jahren Agenturerfahrung. Wir schaffen exzellente digitale Kundenerlebnisse für u.a. Banken und Versicherungen. Wir bringen Menschen und Technologien zusammen. So bringen wir Digitalität in den von uns betreuten Projekten nachhaltig voran. In einem Team von über 40 motivierten Kreativen.
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You can find more information in the company profile of adesso experience GmbH.
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Our job offer Senior Consultant Customer Experience (m/w/d) sounds promising? We're looking forward to your application.