IT Supporter (m/w/d) für MS Office 2nd Level Support
Permanent Employment
Frankfurt am Main
IT Supporter (m/w/d) für MS Office 2nd Level Support
Was Dich erwartet?
- Du bist im 2nd Level Support der MS Office Produktpalette tätig
- Du nimmst Anrufe entgegen und nimmst Tickets auf
- Du qualifizierst und priorisierst Anfragen
- Du beschreibst Probleme und deren Lösung
- Du dokumentierst im Ticketsystem in deutscher Sprache
- Du leitest Tickets an den 3rd- Level- Support weiter
- Du erkennst Massenstörungen sowie Anfragen, die nicht in das Portfolio fallen
Occupational fields
IT Support (Second and Third Level) (m/w/d)
IT Support & Administration
Tech
Was wir Dir bieten?
- Eine Einarbeitungsphase mit einem persönlichen Paten
- Altersvorsorge
- Teamorientierte Unternehmenskultur
- Teamevents
- Weiterbildung
- Einen modernen Arbeitsplatz
Paid Continuing Education
Company Pension Scheme
Agile Working
Flat Hierarchies
Onboarding Program
Project Responsibility
Was Du mitbringen solltest?
- Berufserfahrung oder vergleichbare Ausbildung im Bereich der Informatik oder Studium der Informatik
- Gute bis sehr gute Kenntnisse in Microsoft Office 2016 / 2019 (Word, Excel, PowerPoint, Outlook)
- Strukturierte und selbständige Arbeitsweise
- Serviceorientiertes Arbeiten und gute Kommunikationsfähigkeit sowie schnelle Auffassungsgabe
- Supporterfahrung
- Deutsch in Word und Schrift
All levels welcome (no experience required)
Languages
German
Skill set
Microsoft Office
Kundenbetreuung
Kommunikative Kompetenz
About COPiTOS GmbH part of evoila
COPiTOS Mit Beratung, Entwicklung und Support bieten wir unseren Kunden ein Rundum-Sorglos-Paket aus einer Hand. Exzellenz und fachliche Kompetenz stehen dabei für uns an erster Stelle. Deshalb versteht sich die COPiTOS-Mannschaft als erweitertes Team unserer Kunden. Unser dynamischer Arbeitsstil ist von Teamgeist, Flexibilität und einer lösungsorientierten Vorgehensweise geprägt. Mit unserem innovativen DevOps-Modell schließen wir die Lücke zwischen Entwicklung und IT-Betrieb. Auf diese Weise können wir unsere Kunden vollumfänglich begleiten und in allen Belangen aktiv unterstützen. Von der Beratung und Projektierung über Umsetzung, Anwenderschulung und Optimierung bis hin zum Support.
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Frequently asked questions
Who or what is Campusjäger by Workwise?
Campusjäger is part of Workwise - a job platform that supports you throughout your entire career. We take care of recruiting for various companies and accompany you through the entire application process. Via Campusjäger by Workwise you can find jobs for students and graduates. You can manage your applications in your Workwise profile. Learn more about the connection between Workwise and Campusjäger.
Is the job I see still available?
Which documents do I need for my application?
That depends entirely on the job you are applying for. In many cases it is sufficient to upload your PDF resume or fill out your Workwise profile.
Where can I upload my records or documents?
You can upload your application documents in your Workwise profile. These can only be viewed by companies you are applying to.
Where can I find more information about the company?
You can find more information in the company profile of COPiTOS GmbH part of evoila.
Can I process my application afterwards?
Yes, this is possible. In your application overview you can view your information and make changes. If you have already been invited to an interview, editing is no longer possible. However, you can still add general information and upload additional documents in your profile.
How do I get news about my application?
In your application overview at Workwise you have an overview of the application progress at any time. Additionally, we send you emails about the most important status changes.
Can I send several applications at once?
The number of your applications is not limited. An overview of your applications can be found at Workwise.
Can other companies see where else I have applied?
Can I also contact the company's contact person directly?
Personal contact is possible via chat as soon as you have been invited for an interview. Before that, you will receive all important status changes by e-mail. If you have any questions, you can contact your personal Candidate Manager:in from Workwise.
I don't think I meet all the requirements. Can I still apply?
What do I have to consider if I am not from Germany?
Please make sure to provide all necessary documents within your Workwise profile. It should include an EU work-permit (if you have no EU citizenship) and a CV at least. Depending on the position you are applying to, you could also be asked for a certificate of enrollment, a transcript of records or a language certificate. We would also recommend to inform yourself thoroughly in advance about visa regulations. Therefore you can use the official visa navigator from the Federal Foreign Office.
What do I have to consider if German is not my mother tongue?
Please take into account the job’s language requirements and make sure the requirements match your skills. In the job search you can use the language filter to find jobs without German language requirements. It is also helpful to provide language certificates. This section in our help center may support you during the application process.
Our job offer IT Supporter (m/w/d) für MS Office 2nd Level Support sounds promising? We're looking forward to your application.
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