Advisor (m/w/d) Payment / Customer Service / Frankfurt
Permanent Employment
Frankfurt am Main
Advisor (m/w/d) Payment / Customer Service / Frankfurt
Your Responsibilities
- You answer questions about pending payments, communicate with customers who have missed a repayment
- You arrange and plan payments to get your customer back on track
- You listen to your customers' reasons for non-payment to fully understand the problem and then find a solution
- You send and prepare reminders and e-mails according to defined guidelines
- You recognize where a missed payment may require input from other teams within the company, such as credit analysts or account managers, or escalation to the collections team to achieve the best result
Occupational fields
Mitarbeiter Kundenservice (m/w/d)
Kundensupport und -service
Support
What we offer
- Competitive salary
- An intelligent, entertaining and internationally diverse team
- Company retreats in great locations - we have at least two per year in places like the French Alps and the Spanish coast
- 26 days holiday per year, plus all public holidays, plus one day off for a birthday
- The opportunity to use your time to support a charity of your choice through a paid Volunteer Day
- Additional vacation, so that you can take more time for travel or study, outside Your holiday bonus
Paid Continuing Education
Voluntarily Engaged
Sabbatical Possible
Company Pension Scheme
Agile Working
Flat Hierarchies
Your Profile
- Impathy, strong communication skills and excellent telephone behavior
- High degree of accuracy and convenience with numbers
- Multi-tasking, business acumen and entrepreneurial spirit, and the ability to work in a team
- Experience in the financial industry is an advantage
- Motivation and result orientation
All levels welcome (no experience required)
Languages
German
English
Skill set
Telekommunikation
Finanzwesen
Teamarbeit
Kommunikative Kompetenz
Kundenbetreuung
About iwoca Deutschland GmbH
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