Mitarbeiter Kundenservice (m/w/d) Consulting / Sport
Permanent Employment
Karlsruhe
Mitarbeiter Kundenservice (m/w/d) Consulting / Sport
Was erwartet Dich?
- Du bist der erste Ansprechpartner (m/w/d) für unsere Online-Kunden und kommunizierst mit ihnen über E-Mail und Live-Chat - keine Inbound-Calls
- Du bist stets über unsere Werbeaktionen und Angebote informiert
- Du arbeitest eng und funktionsübergreifend mit anderen Teams wie Responsible Gaming, AML, Payments und Marketing zusammen
- Du unterstützt unser Team mit neuen Ideen und Verbesserungsvorschlägen
Occupational fields
Mitarbeiter Kundenservice (m/w/d)
Kundensupport und -service
Support
Was bieten wir Dir?
- Wir fördern kontinuierliche Weiterbildung und bieten regelmäßige Schulungen zum Erlernen und Auffrischen von Fachwissen, Markttrends und Best Practices an
- Einen sicheren, unbefristeten Arbeitsplatz in einer wachstumsstarken Unternehmensgruppe
- Bezahltes Training während der ersten 4-6 Wochen
- Definierte Karriere- und Aufstiegsmöglichkeiten basierend auf KPIs
- Teamwork, kurze Entscheidungswege und jede Menge Spaß unter Kollegen
- Firmen- und Teamevents sowie kostenloses Obst und Getränke
- Subventionierung der Mitgliedschaft im Fitnessstudio
Voluntarily Engaged
Parental Leave
Gym Subscription
Job Bike
Free Course Offers
Employee Discounts
Sabbatical Possible
Was solltest Du mitbringen?
- Fließende Deutschkenntnisse, um mit unseren deutschsprachigen Kunden zu kommunizieren
- Gute Englischkenntnisse, da unser Team aus mehr als 30 verschiedenen Nationalitäten besteht, die an verschiedenen Standorten zusammenarbeiten
- Kundenorientierung und Freude beim Lösen von Problemen
- Technikaffinität und Interesse Neues zu lernen, wie zum Beispiel Salesforce und unser eigen-entwickeltes Backendsystem
- Multitasking, um drei Chats zur gleichen Zeit zu bearbeiten
- Flexibilität und Bereitschaft im Schichtdienst zu arbeiten (Arbeitszeiten von Montag bis Sonntag zwischen 8 Uhr und 24 Uhr)
All levels welcome (no experience required)
Languages
German
English
Skill set
Kommunikative Kompetenz
Kundenorientierung
Microsoft Office
Salesforce
About Brightpoint Fund Services GmbH
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