Customer Success Manager (m/w/d) Kundenberatung/IT Support
Permanent Employment
Berlin
Customer Success Manager (m/w/d) Kundenberatung/IT Support
Was erwartet Dich?
- Du berätst bei der Einführung unserer Software und begleitest fortlaufend unsere Kunden
- Du integrierst die Software in die Umgebung des Kunden
- Du stellst neue Versionen und Features vor
- Du analysierst das Kundennutzungsverhalten und setzt gegebenenfalls Empfehlungen und Wünsche um
- Deine Schwerpunkttätigkeit liegt in der DACH-Region mit ca. 30% Reisetätigkeit
Occupational fields
IT Produktmanager (m/w/d)
Tech Projektmanagement & Product & Agile
Tech
Was bieten wir Dir?
- Strukturierte Einarbeitung in unsere Software und Customer Success Management
- Flache Hierarchie, kurze Entscheidungswege und Eigenverantwortung
- Dabei eine gute Bezahlung und flexible Arbeitszeiten
- Falls du nicht vor Ort arbeiten kannst, bieten wir eine Home Office-Regelung an
- Legere Kleidung im Büro, Teammeetings und -events, freie Wochenenden, Bonusmeilen, freie Kaltgetränke und Kaffee / Tee so viel Du möchtest
- Lokales Team und internationale Kollegen
Paid Continuing Education
Parental Leave
Company Car
Music Allowed at Work
Bonus System
Fair Remuneration
Performance-Related Salary Component
Was solltest Du mitbringen?
- Du bringst eine ausgesprochen gute Kundenfreundlichkeit, einen höflichen und gepflegten Auftritt persönlich sowie in Wort und Schrift mit
- Du hast 2-4 Jahre Erfahrung in einer ähnlichen Rolle (Berater, Support, Vertrieb)
- Du besitzt die Fähigkeit zur Priorisierung von Dringlichkeiten
- Dabei kannst du Kunden begeistern und überzeugen
- Du hast schon Erfahrung in einer oder mehreren der folgenden Technologien gesammelt: Java Script, XML, JSON, Java, ASP.Net, HTML, CSS, SQL, VBScript oder Webservices (REST, WSDL, SOAP)
- Du verfügst über sehr gute Deutsch- und Englischkenntnisse in Wort und Schrift
At least 1 year of work experience required
Languages
German
English
Optional
Java
Hypertext Markup Language
Cascading Style Sheets
JavaScript
Extensible Markup Language
About the company
Founded in 1991, we are a global software company and recognized market leader for over ten years. We partner with customers to improve governance and accelerate transformation by leveraging technology. Rooted in our values, we believe that innovation, performance, agility and people are the keys to success – and together accelerate the creation of value. Want to join a dynamic company where your contribution can make a difference? Get to know us better and discover why you’d be a good fit for our team.
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Frequently asked questions
Who or what is Campusjäger by Workwise?
Campusjäger is part of Workwise - a job platform that supports you throughout your entire career. We take care of recruiting for various companies and accompany you through the entire application process. Via Campusjäger by Workwise you can find jobs for students and graduates. You can manage your applications in your Workwise profile. Learn more about the connection between Workwise and Campusjäger.
Is the job I see still available?
Which documents do I need for my application?
That depends entirely on the job you are applying for. In many cases it is sufficient to upload your PDF resume or fill out your Workwise profile.
Where can I upload my records or documents?
You can upload your application documents in your Workwise profile. These can only be viewed by companies you are applying to.
Why can't I see which company I am applying to?
Can I process my application afterwards?
Yes, this is possible. In your application overview you can view your information and make changes. If you have already been invited to an interview, editing is no longer possible. However, you can still add general information and upload additional documents in your profile.
How do I get news about my application?
In your application overview at Workwise you have an overview of the application progress at any time. Additionally, we send you emails about the most important status changes.
Can I send several applications at once?
The number of your applications is not limited. An overview of your applications can be found at Workwise.
Can other companies see where else I have applied?
Can I also contact the company's contact person directly?
Personal contact is possible via chat as soon as you have been invited for an interview. Before that, you will receive all important status changes by e-mail. If you have any questions, you can contact your personal Candidate Manager:in from Workwise.
I don't think I meet all the requirements. Can I still apply?
What do I have to consider if I am not from Germany?
Please make sure to provide all necessary documents within your Workwise profile. It should include an EU work-permit (if you have no EU citizenship) and a CV at least. Depending on the position you are applying to, you could also be asked for a certificate of enrollment, a transcript of records or a language certificate. We would also recommend to inform yourself thoroughly in advance about visa regulations. Therefore you can use the official visa navigator from the Federal Foreign Office.
What do I have to consider if German is not my mother tongue?
Please take into account the job’s language requirements and make sure the requirements match your skills. In the job search you can use the language filter to find jobs without German language requirements. It is also helpful to provide language certificates. This section in our help center may support you during the application process.
Our job offer Customer Success Manager (m/w/d) Kundenberatung/IT Support sounds promising? We're looking forward to your application.