IT Kundenbetreuer (m/w/d) 1st & 2nd Level / Informatik / SQL
Permanent Employment
Pforzheim
IT Kundenbetreuer (m/w/d) 1st & 2nd Level / Informatik / SQL
Deine Aufgaben:
- Betreuung unserer Kunden im 1st- & 2nd-Level-Support für unsere hauseigenen Software-Lösungen
- Fehleranalyse und -behebung inkl. Dokumentation der durchgeführten Tätigkeiten in unserem Ticketsystem
- Realisierung von IT-Lösungen im Bereich Lager in enger Zusammenarbeit mit den Projektleitern
- Parametrisierung von Software und Datenbank gemäß Kundenanforderung
- Umgang mit relationalen Datenbanken, SQL und XML
Occupational fields
IT Support (First Level) (m/w/d)
IT Support & Administration
Technischer Support
Tech
Support
Das spricht für uns!
- Eine unbefristete Festanstellung, spannende Aufgaben und Erfahrungen für vielfältige Kunden in einem erfolgreichen mittelständischen Unternehmen
- Abwechslung, Verantwortung, Weiterbildung und Freiraum für neue Ideen
- Ein familiäres und kollegiales Miteinander
- Flache Hierarchien und direkte Kommunikationswege
- Mindestens zwei Team- / Firmenevents pro Jahr
- Obst, Kaffee, Tee und weitere Getränke gratis
Paid Continuing Education
Parental Leave
Vehicle Pool
Bonus System
Fair Remuneration
Agile Working
Flat Hierarchies
Dein Profil:
- Abgeschlossene fachspezifische Berufsausbildung, z.B. Fachinformatiker/in oder einschlägige Berufserfahrung im IT-Anwendungssupport
- Grundkenntnisse in Programmierung, SQL und XML
- Reisebereitschaft
- Rufbereitschaft, auch am Wochenende
- Analytisches Denkvermögen und lösungsorientierte Arbeitsweise
- Ausgeprägte Kunden- und Serviceorientierung
- Kommunikationsstärke, Belastbarkeit und Flexibilität
All levels welcome (no experience required)
Languages
German
Skill set
SQL
Extensible Markup Language
Kommunikative Kompetenz
About ecovium GmbH
Die Unternehmensgruppe ecovium® hat sich 2021 aus der 1999 gegründeten MHP Solution Group, bestehend aus zwölf Unternehmen in Deutschland und zwei weiteren in Europa, zusammengeschlossen. Das Ziel der Unternehmensgruppe ist es, ein starkes Aufbruchssignal für die Branche zu setzen. ecovium® vereint langjährige Logistik-Kompetenz mit zukunftsweisenden Businesslösungen für die Optimierung von Logistikprozessen und hat sich dazu verpflichtet, die Weichen für neue Wege in der Logistik zu stellen. In fünf Divisions unterteilt, beschäftigt ecovium® derzeit rund 300 Mitarbeiter an zwölf Standorten in Europa. Mit integrierten Software- und Hardwarelösungen für Zoll, Lager, Versand und Transport bietet die Unternehmensgruppe nachhaltige und wirtschaftliche Lösungen für die gesamte Logistik-Wertschöpfungskette, mit einem gemeinsamen Ziel vor Augen: logistics and beyond.
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You can find more information in the company profile of ecovium GmbH.
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Our job offer IT Kundenbetreuer (m/w/d) 1st & 2nd Level / Informatik / SQL sounds promising? We're looking forward to your application.