Customer Success Manager für Integrationsberatung (m/w/d)
BuchhaltungsButler GmbH
Berlin
Home office possible
30–40 h per week
Account Manager (m/f/d) German speaking / Consulting / Sales
Permanent Employment
Frankfurt am Main
Account Manager (m/f/d) German speaking / Consulting / Sales
Immediately searched (unlimited)
30–40 h per week
No salary specified
Remote work not possible
We truly value every customer and want them to have the best possible experience. Our Customer Success Advisors are at the heart of our Customer Success team, serving customers at all stages of the customer journey. As a Customer Success Advisor, you are familiar with the entire customer journey and are able to help customers on the spot (1 call resolution). Your main responsibility will be ensuring a positive customer journey. You’ll be expected to engage with customers in a friendly manner and handle each query with expert care and efficiency.
Your responsibilities
- Be the customer champion, driving business growth through adoption of the product for new customers
- Nurture a portfolio of existing customer relationships to achieve long-term customer retention
- Support customers through the renewal process expediently
- Build and maintain strong, long-lasting relationships with small businesses, helping them achieve their business goals with us
- Proactively guide customers through our process and ensure we exceed their expectations, effectively addressing customer concerns and issues
- Liaise with various teams within our company to achieve the best outcome for your customers
- In addition, we are always looking to improve how we work. Part of your responsibilities will include driving change across the business through rethinking our processes and by giving and receiving structured feedback to ensure we always provide customers with the best possible experience across all aspects of us
Occupational fields
Account-Manager (m/w/d)
(Key) Account Management
Sales
Benefits
- A competitive salary
- A smart, fun and internationally diverse team - together, we represent over 35 different nationalities
- Company retreats in great locations - we have at least two per year in places like the French Alps and by the Spanish seaside
- 26 days holiday a year, plus all bank holidays, plus a day off for your birthday
- The opportunity to give your time to support a charity of your choice, via a paid volunteering day
- Additional leave so that you can take more time to go travelling or to study, outside of your holiday allowance
Paid Continuing Education
Voluntarily Engaged
Sabbatical Possible
Company Pension Scheme
Agile Working
Flat Hierarchies
Your Profile
- We look for people that are smart, humble, motivated and who are always looking to improve. Ideally, you’ll have:
- A passion for delighting customers - first and foremost - prior experience and proven customer relationship management experience a strong plus.
- Preferably a university degree in a business related field as well as some professional experience
- Strong communication & listening skills with excellent telephone manners and a passion for serving customers
- To be proactive, motivated, and metrics-driven: we work in a fast-paced environment
- Good time-management and multitasking skills
- The ability to "think outside the box" to make suggestions that will help us improve our products, systems and processes
- A proven ability to explain complex products and services to consumers
- Good understanding of business finance and accounting. More importantly you should have an understanding of what makes SMEs tick
- Attention to detail and the ability to spot missing data from a mile away
- Fluent German - note that we require fully fluent German level (i.e. you’ve grown up speaking German or have learnt it to CEFR C2 level or similar)
All levels welcome
Languages
German
English
About iwoca Deutschland GmbH
Werde Teil eines der führenden europäischen Fintech-Startups. Mehr als 90% aller Unternehmen in Deutschland sind kleine Unternehmen. Gerade in dieser Größenklasse ist es jedoch schwierig, schnell und unkompliziert einen Kredit zu erhalten. Wir sind auf der Mission, das zu ändern. Wir sind eines der am schnellsten wachsenden Fintech-Unternehmen in Europa. Wir wurden von einem Deutschen und einem Briten 2012 in London gegründet, um Selbständige und kleine Unternehmen mit Krediten zu unterstützen, die genau auf ihr Geschäftsmodell zugeschnitten sind. Seitdem haben wir bereits über € 1 Milliarde an Krediten ausgezahlt. Seit 2015 sind wir auch in Deutschland am Markt, wo wir schnell zu einem der größten Fintech-Anbieter von Krediten in unserem Segment herangewachsen sind. Inzwischen sind wir insgesamt fast 300 Mitarbeiter. Unser Deutschland-Team ist auf unsere Standorte in London und Frankfurt verteilt, wobei wir aktuell besonders unser Frankfurter Büro vergrößern. Wir stehen gerade erst am Anfang unserer Mission - und suchen deshalb smarte und starke Mitglieder für unser Team.
Founded in 2012
250-499 employees
Finanzen
Startup
10 - 50 M € annual revenue
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