Werkstudent Kommunikation & Operations (m/w/d)
Working student
Berlin
Werkstudent Kommunikation & Operations (m/w/d)
Deine Aufgaben
Zur Unterstützung bei der Einführung eines Wissensmanagement-Systems suchen wir einen motivierten und engagierten Werkstudenten (m/w/d) mit hervorragenden Kenntnissen der deutschen Sprache.
- Du arbeitest eng mit dem gesamten Team zusammen und hast die Möglichkeit, unsere Prozesse im Detail kennen zu lernen
- Du unterstützt die Planung, Umsetzung und Einführung des Wissensmanagement-Systems im Kundenservice
- Du erstellst und überarbeitest Kundendokumente sowie interne Dokumente, entwirfst neue und optimierst bereits bestehende Textbausteine in Zusammenarbeit mit dem Kundenservice und dem Operations Team
- Du erkennst selbständig Verbesserungspotenzial in unserer Kundenkommunikation und erarbeitest Wege zur Umsetzung deiner Ideen
Occupational fields
Operations Administrator (m/w/d)
Büro & Administration
Support
Unsere Benefits
Wir sind professionell und sind getrieben von der Ambition, immer die Besten zu sein. Du findest uns in unserem offen gestalteten Büro im schönen Prenzlauer Berg, ideal angebunden an die öffentlichen Verkehrsmittel und umgeben von einer Vielzahl von Restaurants und Supermärkten.
- Persönliches Trainingsbudget und vier Trainingstage
- Deutschkurs für Anfänger direkt im Büro und finanzielle Unterstützung beim Erwerb diverser Sprachzertifikate
- Immer hungrig? Frühstück, Snacks, täglich frisches Obst sowie Getränke stehen dir rund um die Uhr zur freien Verfügung
- Bleibe durch regelmäßige Townhall Sessions mit unseren Gründern stets auf dem Laufenden was unsere kontinuierliche Weiterentwicklung betrifft
- Flexible Arbeitszeiten, Home Office und 20 Tage Urlaub im Jahr
- Entdecke mehr als 50+ verschiedene Sportarten mit Urban Sports Club: Wir subventionieren deine Mitgliedschaft mit über 20 € im Monat
- Wir bieten dir eine Betriebliche Altersvorsorge, welche wir mit 20 % unterstützen
- Erlebe unsere jährlichen Retreats in spannende europäische Städte und weitere Team-Events wie zum Beispiel Lunch Lottery, Xletix und Tech Lunch
Agile Working
Coaching Offers
Flat Hierarchies
Promotion of Employee Initiatives
Onboarding Program
Regular Feedback Meetings
Dein Profil
- Du bist Student/in in einen Bachelor oder einen Master in einer Geistes- oder Sprachwissenschaft oder ein vergleichbares Studium
- Du beherrschst die deutsche Rechtschreibung und Zeichensetzung perfekt und hast Spaß daran, mit Sprache und Texten zu arbeiten
- Dein Englisch ist ebenfalls sehr gut
- Du verfügst über gute analytische Fähigkeiten, eine schnelle Auffassungsgabe, arbeitest lösungsorientiert und serviceorientiert
- Erste praktische Erfahrung in einem Start-Up und/oder im Kundenservice sind von Vorteil
- Du kennst dich mit den gängigen Office-Software-Paketen aus
All levels welcome (no experience required)
Languages
German
English
Skill set
Microsoft Office
Kundenbetreuung
About the company
We are a dynamic, fast-growing fintech company based in Berlin with a mission to break down barriers to better saving across Europe. Our platforms give customers simple, transparent access to the Raisin deposits marketplace, where our partner banks from all over Europe offer an ever-growing range of competitive savings products. In Germany, we also broker cost-effective investment portfolios and pension products. Raisin has raised more than €195 million in funding from renowned investors including Goldman Sachs, PayPal Ventures, Index Ventures, btov Ventures, Ribbit Capital, Orange Digital Ventures and Thrive Capital. We have also been featured on the FinTech50 — the list of Europe’s top 50 fintechs — every year since 2016, ranking in the top 5 in 2018 and 2019. Our marketplace is available in over 30 countries across Europe, with dedicated country platforms in Germany, Spain, the UK, Austria, France, Ireland, and the Netherlands. Since launching in December 2013, we have brokered €16 billion in savings for more than 200,000 satisfied customers to more than 80 partner banks. Our distribution partners, such as Commerzbank, o2 Telefónica Deutschland, N26, ClearScore and Yolt among many others, extend Raisin’s impact as well as their own range of offers: they make our deposits marketplace available to their customers.
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Frequently asked questions
Who or what is Campusjäger by Workwise?
Campusjäger is part of Workwise - a job platform that supports you throughout your entire career. We take care of recruiting for various companies and accompany you through the entire application process. Via Campusjäger by Workwise you can find jobs for students and graduates. You can manage your applications in your Workwise profile. Learn more about the connection between Workwise and Campusjäger.
Is the job I see still available?
Which documents do I need for my application?
That depends entirely on the job you are applying for. In many cases it is sufficient to upload your PDF resume or fill out your Workwise profile.
Where can I upload my records or documents?
You can upload your application documents in your Workwise profile. These can only be viewed by companies you are applying to.
Why can't I see which company I am applying to?
Can I process my application afterwards?
Yes, this is possible. In your application overview you can view your information and make changes. If you have already been invited to an interview, editing is no longer possible. However, you can still add general information and upload additional documents in your profile.
How do I get news about my application?
In your application overview at Workwise you have an overview of the application progress at any time. Additionally, we send you emails about the most important status changes.
Can I send several applications at once?
The number of your applications is not limited. An overview of your applications can be found at Workwise.
Can other companies see where else I have applied?
Can I also contact the company's contact person directly?
Personal contact is possible via chat as soon as you have been invited for an interview. Before that, you will receive all important status changes by e-mail. If you have any questions, you can contact your personal Candidate Manager:in from Workwise.
I don't think I meet all the requirements. Can I still apply?
What do I have to consider if I am not from Germany?
Please make sure to provide all necessary documents within your Workwise profile. It should include an EU work-permit (if you have no EU citizenship) and a CV at least. Depending on the position you are applying to, you could also be asked for a certificate of enrollment, a transcript of records or a language certificate. We would also recommend to inform yourself thoroughly in advance about visa regulations. Therefore you can use the official visa navigator from the Federal Foreign Office.
What do I have to consider if German is not my mother tongue?
Please take into account the job’s language requirements and make sure the requirements match your skills. In the job search you can use the language filter to find jobs without German language requirements. It is also helpful to provide language certificates. This section in our help center may support you during the application process.
Our job offer Werkstudent Kommunikation & Operations (m/w/d) sounds promising? We're looking forward to your application.