IT Support Spezialist im 1st Level (m/w/d)
Immediately searched (unlimited)
40 h per week
40.000–50.000 € per year
1 - 3 days per week homeoffice
Was erwartet dich?
- Du bist die erste Anlaufstelle für technische Anfragen unserer Kund:innen und Nutzer:innen per Ticket, Telefon oder E-Mail
- Du priorisierst, dokumentierst und bearbeitest Support-Tickets zuverlässig in unserem Ticketsystem
- Du analysierst und löst IT-Probleme im 1st Level Support selbstständig und serviceorientiert
- Du leitest komplexe Themen an unsere Level-2-Expert:innen weiter
- Du bietest einen ausgezeichneten Kundenservice und zeigst Einfühlungsvermögen bei der Unterstützung der Benutzer:innen
Occupational fields
IT Support (First Level) (m/w/d)
IT Support & Administration
Technischer Support
Tech
Support
Was bieten wir dir?
- Werde Teil der IT-Revolution – wir sind ein kleines, aber schnell wachsendes Team in Berlin und München mit großen Ambitionen und bauen ein Start-up von Grund auf zum führenden IT-Betriebssystem Europas auf.
- Attraktives Vergütungspaket inkl. virtuellem Anteilspaket (VSOP).
- Hohe Verantwortung und Eigenverantwortung vom ersten Tag an.
- Flexibles Arbeiten: Hybrides Setup + Urban Sports Club oder ÖPNV-Ticket, Corporate Benefits.
- Top ausgestattetes Office in München und Berlin.
Company Pension Scheme
Employee shares
Bonus System
Gym Subscription
Employee Discounts
Sport and Recreation Facilities
Was solltest du mitbringen?
- Du hast erfolgreich eine Ausbildung als Fachinformatiker:in für Systemintegration abgeschlossen oder konntest bereits Berufserfahrung als Mitarbeiter:in im IT-Support sammeln
- Du sprichst Deutsch und Englisch auf C1-Level
- Du agierst mit einem starken Servicegedanken und dir ist kundenzentriertes, selbstständiges und lösungsorientiertes Arbeiten wichtig
- Du arbeitest mit einer Hands-on-Mentalität
- Du möchtest in einem Unternehmen arbeiten, in dem Mitwirkung und Initiative geschätzt werden
- Du hast Interesse daran, dich in technischen Themen weiterzubilden und weiterzuentwickeln
0 to 2 years of relevant experience
Languages
German
English
Skill set
IT-Kenntnisse
IT-Kundendienst
macOS
Microsoft Windows
helpdesk
Microsoft Office
About deeploi GmbH
Was entsteht, wenn Leidenschaft und Innovation zusammentreffen? Wir gestalten die Zukunft des IT-Managements, indem wir Komplexität reduzieren und Effizienz steigern. Du suchst eine Rolle, in der du aktiv an der Automatisierung von IT-Workflows, der Geräteverwaltung und der Cybersicherheit mitwirkst? Dann bringe deine Expertise ein, um Unternehmen eine reibungslose und sichere digitale Arbeitswelt zu ermöglichen. Hier findest du die Chance, einen echten Unterschied zu machen und deine Fähigkeiten voll zu entfalten.
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Frequently asked questions
Who or what is Campusjäger by Workwise?
Campusjäger is part of Workwise - a job platform that supports you throughout your entire career. We take care of recruiting for various companies and accompany you through the entire application process. Via Campusjäger by Workwise you can find jobs for students and graduates. You can manage your applications in your Workwise profile. Learn more about the connection between Workwise and Campusjäger.
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Where can I find more information about the company?
You can find more information in the company profile of deeploi GmbH.
Can I process my application afterwards?
Yes, this is possible. In your application overview you can view your information and make changes. If you have already been invited to an interview, editing is no longer possible. However, you can still add general information and upload additional documents in your profile.
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Can I also contact the company's contact person directly?
Personal contact is possible via chat as soon as you have been invited for an interview. Before that, you will receive all important status changes by e-mail. If you have any questions, you can contact your personal Candidate Manager:in from Workwise.
I don't think I meet all the requirements. Can I still apply?
What do I have to consider if I am not from Germany?
Please make sure to provide all necessary documents within your Workwise profile. It should include an EU work-permit (if you have no EU citizenship) and a CV at least. Depending on the position you are applying to, you could also be asked for a certificate of enrollment, a transcript of records or a language certificate. We would also recommend to inform yourself thoroughly in advance about visa regulations. Therefore you can use the official visa navigator from the Federal Foreign Office.
What do I have to consider if German is not my mother tongue?
Please take into account the job’s language requirements and make sure the requirements match your skills. In the job search you can use the language filter to find jobs without German language requirements. It is also helpful to provide language certificates. This section in our help center may support you during the application process.
Our job offer IT Support Spezialist im 1st Level (m/w/d) sounds promising? We're looking forward to your application.