Mitarbeiter Kundenservice (m/w/d) – Nachtschicht (22:00–08:00 Uhr)
Temporary Job
Mitarbeiter Kundenservice (m/w/d) – Nachtschicht (22:00–08:00 Uhr)
Deine Aufgaben
- Telefonischer Kundenservice mit Schwerpunkt in der Nachtschicht (22:00–08:00 Uhr)
- Du beantwortest Fragen der Nutzer zu:
Bestehenden Buchungen
Anfahrts- oder Wegbeschreibung
Fernöffnung der Schranken, falls der Nutzer dies nicht selbst kann oder es eine Störung gibt - Kurze Dokumentation der Anrufe (worum ging es?)
- Beantworten von Fragen im Support E-Mail Postfach
- Wöchentliche Besprechung mit dem Team über häufige Fragen oder Anliegen
Occupational fields
Mitarbeiter Kundenservice (m/w/d)
Kundensupport und -service
Support
Was bieten wir dir?
- Rufbereitschafts- und Anrufpauschale
- Planbare Nachtdienste (aktuell 4 Tage zu besetzen)
- Geringes Anrufaufkommen in der Nacht (aktuell etwa ~0,6 Anrufe)
- Strukturierte Einarbeitung, Leitfäden und Dokumentation
- Remote-Arbeit von Zuhause
- Der Job ist der Einstieg: Bei Interesse und Engagement kannst du dich zum Kundenservice Manager entwickeln und aktiv unsere Prozesse mitgestalten.
Paid Continuing Education
Parental Leave
Vehicle Pool
Music Allowed at Work
Company Pension Scheme
Bonus System
Was solltest du mitbringen?
- Sehr gute Deutschkenntnisse in Wort und Schrift
- Freundliche und ruhige Kommunikation – auch in stressigen Situationen
- Technisches Grundverständnis (keine Vorkenntnisse nötig)
- Zuverlässigkeit und Verantwortungsbewusstsein
- Bereitschaft zur Arbeit in der Nacht
- Erfahrung im Kundenservice ist ein Plus, aber kein Muss
All levels welcome
Languages
German
Optional
English
Skill set
Kommunikative Kompetenz
About 1-2-3 parkplatzfrei GmbH
Wir sind ein Start-up aus Karlsruhe, mit dem Ziel, die Parkplatzsuche in den Städten abzuschaffen und mehr E-Lademöglichkeiten anzubieten. Mit unserer App können Autofahrer Park- und Lademöglichkeiten schon vor der Fahrt finden und reservieren. Über unsere Plattform können Privatparkplätze und Wallboxen angeboten werden, wenn es gerade keinen Eigenbedarf gibt.
Frequently asked questions
Who or what is Campusjäger by Workwise?
Campusjäger is part of Workwise - a job platform that supports you throughout your entire career. We take care of recruiting for various companies and accompany you through the entire application process. Via Campusjäger by Workwise you can find jobs for students and graduates. You can manage your applications in your Workwise profile. Learn more about the connection between Workwise and Campusjäger.
Is the job I see still available?
Which documents do I need for my application?
That depends entirely on the job you are applying for. In many cases it is sufficient to upload your PDF resume or fill out your Workwise profile.
Where can I upload my records or documents?
You can upload your application documents in your Workwise profile. These can only be viewed by companies you are applying to.
Where can I find more information about the company?
You can find more information in the company profile of 1-2-3 parkplatzfrei GmbH.
Can I process my application afterwards?
Yes, this is possible. In your application overview you can view your information and make changes. If you have already been invited to an interview, editing is no longer possible. However, you can still add general information and upload additional documents in your profile.
How do I get news about my application?
In your application overview at Workwise you have an overview of the application progress at any time. Additionally, we send you emails about the most important status changes.
Can I send several applications at once?
The number of your applications is not limited. An overview of your applications can be found at Workwise.
Can other companies see where else I have applied?
Can I also contact the company's contact person directly?
Personal contact is possible via chat as soon as you have been invited for an interview. Before that, you will receive all important status changes by e-mail. If you have any questions, you can contact your personal Candidate Manager:in from Workwise.
I don't think I meet all the requirements. Can I still apply?
What do I have to consider if I am not from Germany?
Please make sure to provide all necessary documents within your Workwise profile. It should include an EU work-permit (if you have no EU citizenship) and a CV at least. Depending on the position you are applying to, you could also be asked for a certificate of enrollment, a transcript of records or a language certificate. We would also recommend to inform yourself thoroughly in advance about visa regulations. Therefore you can use the official visa navigator from the Federal Foreign Office.
What do I have to consider if German is not my mother tongue?
Please take into account the job’s language requirements and make sure the requirements match your skills. In the job search you can use the language filter to find jobs without German language requirements. It is also helpful to provide language certificates. This section in our help center may support you during the application process.
Our job offer Mitarbeiter Kundenservice (m/w/d) – Nachtschicht (22:00–08:00 Uhr) sounds promising? We're looking forward to your application.