Werkstudent für Customer Success Management (m/w/d)
Damit wir weiterhin erstklassigen Service bieten können, suchen wir dich als kommunikative Verstärkung im Team.
Welche Aufgaben hast du?
- Erste Anlaufstelle für Kund:innen
Beantworte E‑Mails, Chats und Telefonanfragen zu Themen wie Aufstiegs‑BAföG, Zahlungsoptionen oder Prüfungsanmeldungen. - IHK‑Kontakt
Telefoniere mit Industrie‑ und Handelskammern, um Termine und Anmeldeverfahren zu klären und an unsere Teilnehmenden weiterzugeben. - Wissensdatenbank pflegen
Dokumentiere wiederkehrende Fragen, erstelle FAQ‑Artikel und halte unsere internen Leitfäden aktuell. - Prozess‑Verbesserung
Bringe Ideen ein, wie wir Abläufe und die Customer Journey weiter optimieren können.
Occupational fields
Customer Success Manager (m/w/d)
Kundensupport und -service
Account Management
Support
Sales
Was bieten wir dir?
- Flexibilität – 10 – 20 Stunden / Woche, 100% remote.
- Modernes Arbeitsumfeld – cloud‑basiertes Setup, hilfsbereites Team und kurze Wege.
- Perspektive – Möglichkeit auf Übernahme in Teil‑ oder Vollzeit nach dem Studium.
Flat Hierarchies
Agile Working
Promotion of Employee Initiatives
Was solltest du mitbringen?
- Immatrikulierte:r Student:in
- Sehr gute Deutsch‑Kenntnisse (C1+) in Wort und Schrift
- Freundliches, verbindliches Auftreten am Telefon und schriftlich
- Sicherer Umgang mit gängigen Office‑Tools; erste Erfahrung mit CRM‑Systemen oder Help‑Desks ist ein Plus
- Zuverlässige, strukturierte Arbeitsweise – du behältst auch bei mehreren Anfragen den Überblick
All levels welcome (no experience required)
Languages
German
Skill set
Microsoft Office
CRM-Systeme
Optional
Kundenbetreuung
About CloudHelden GmbH
CloudHelden – dein Partner für die nächste Stufe deiner IT-Karriere Wir stehen für exzellente, praxisnahe IT-Weiterbildung mit Fokus auf berufliche Entwicklung und anerkannte Abschlüsse. Unsere Programme zum Berufsspezialist IT (DQR 5) und Bachelor Professional IT (DQR 6) richten sich an IT-Fachkräfte, die deine Qualifikation gezielt ausbauen und deine Karriere auf ein neues Level heben möchten. Mit erfahrenen Trainer:innen, realen Projekten und individueller Betreuung begleiten wir euch bis zum IHK-Abschluss – live, online und auf modernster Lernplattform. CloudHelden ist AZAV- & DEKRA-zertifiziert und förderfähig über das Aufstiegs-BAföG. Unsere Mission: IT-Profis zu echten Experten weiterentwickeln – mit Abschluss, Praxisstärke und Perspektive.
Frequently asked questions
Who or what is Campusjäger by Workwise?
Campusjäger is part of Workwise - a job platform that supports you throughout your entire career. We take care of recruiting for various companies and accompany you through the entire application process. Via Campusjäger by Workwise you can find jobs for students and graduates. You can manage your applications in your Workwise profile. Learn more about the connection between Workwise and Campusjäger.
Is the job I see still available?
Which documents do I need for my application?
That depends entirely on the job you are applying for. In many cases it is sufficient to upload your PDF resume or fill out your Workwise profile.
Where can I upload my records or documents?
You can upload your application documents in your Workwise profile. These can only be viewed by companies you are applying to.
Where can I find more information about the company?
You can find more information in the company profile of CloudHelden GmbH.
Can I process my application afterwards?
Yes, this is possible. In your application overview you can view your information and make changes. If you have already been invited to an interview, editing is no longer possible. However, you can still add general information and upload additional documents in your profile.
How do I get news about my application?
In your application overview at Workwise you have an overview of the application progress at any time. Additionally, we send you emails about the most important status changes.
Can I send several applications at once?
The number of your applications is not limited. An overview of your applications can be found at Workwise.
Can other companies see where else I have applied?
Can I also contact the company's contact person directly?
Personal contact is possible via chat as soon as you have been invited for an interview. Before that, you will receive all important status changes by e-mail. If you have any questions, you can contact your personal Candidate Manager:in from Workwise.
I don't think I meet all the requirements. Can I still apply?
What do I have to consider if I am not from Germany?
Please make sure to provide all necessary documents within your Workwise profile. It should include an EU work-permit (if you have no EU citizenship) and a CV at least. Depending on the position you are applying to, you could also be asked for a certificate of enrollment, a transcript of records or a language certificate. We would also recommend to inform yourself thoroughly in advance about visa regulations. Therefore you can use the official visa navigator from the Federal Foreign Office.
What do I have to consider if German is not my mother tongue?
Please take into account the job’s language requirements and make sure the requirements match your skills. In the job search you can use the language filter to find jobs without German language requirements. It is also helpful to provide language certificates. This section in our help center may support you during the application process.
Our job offer Werkstudent für Customer Success Management (m/w/d) sounds promising? We're looking forward to your application.