Werkstudent im Kundenservice (m/w/d)
Was erwartet dich?
- Du beantwortest die Anfragen unserer Kund:innen per Telefon und E-Mail
- Du hilfst unseren Kund:innen bei allen Fragen zu ihrer Bestellung und bist der erste Ansprechperson für Lieferungen, Retouren, Kundenkonten und zur Zahlungsabwicklung
- Du unterstützt unsere Kund:innen, falls etwas mal nicht wie gewünscht funktioniert hat, z.B. bei Lieferverzögerungen, Transportschäden oder Produktfehlern
- Du stehst in direktem Kontakt mit unseren Lieferanten und unserer Logistik, um die Anliegen unserer Kund:innen schnellstmöglich zu klären
- Du erstellst Gutschriften und Ersatzaufträge bei Kundenretouren
Occupational fields
Kundenberater (m/w/d)
Kundensupport und -service
Account Management
Support
Sales
Was bieten wir dir?
- Mitarbeit in einem innovativen und schnell wachsenden E-Commerce-Unternehmen
- Ein freundschaftliches und lockeres Arbeitsklima mit gelebter Du-Kultur und flachen Hierarchien
- Eine strukturierte und umfassende Einarbeitung zu allen relevanten inhaltlichen Themen
- Ein Büro in der Dresdner Innenstadt, sehr gut erreichbar u.a. von TU und HTW
- Regelmäßige Firmen-Events
- Kostenfreie Getränke
Paid Continuing Education
Parental Leave
Sport and Recreation Facilities
Fair Remuneration
Agile Working
Flat Hierarchies
Was solltest du mitbringen?
- Du hast ein gutes Abitur und studierst aktuell
- Du arbeitest gern mit Menschen, bist kontaktfreudig und hilfsbereit
- Du kommunizierst klar und stets freundlich und strukturiertes sowie zuverlässiges Arbeiten ist bei Dir selbstverständlich
- Du magst es, Probleme für unsere Kund:innen zu lösen und dabei auch Hindernisse zu überwinden
- Du verfügst über gute Kenntnisse der gängigen Office-Programme
- Du hast Deutschkenntnisse mindestens auf C1- Niveau
All levels welcome (no experience required)
Languages
German
Skill set
Microsoft Office
Kommunikative Kompetenz
About ofenseite - EnergieWerk Ost GmbH
Du willst etwas bewegen, übernimmst gerne Verantwortung und möchtest mit uns wachsen? Dann bist Du bei uns genau richtig! Wir denken die Energiewende neu und setzen auf klimafreundliches Heizen aus der Kraft der Natur.
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Frequently asked questions
Who or what is Campusjäger by Workwise?
Campusjäger is part of Workwise - a job platform that supports you throughout your entire career. We take care of recruiting for various companies and accompany you through the entire application process. Via Campusjäger by Workwise you can find jobs for students and graduates. You can manage your applications in your Workwise profile. Learn more about the connection between Workwise and Campusjäger.
Is the job I see still available?
Which documents do I need for my application?
That depends entirely on the job you are applying for. In many cases it is sufficient to upload your PDF resume or fill out your Workwise profile.
Where can I upload my records or documents?
You can upload your application documents in your Workwise profile. These can only be viewed by companies you are applying to.
Where can I find more information about the company?
You can find more information in the company profile of ofenseite - EnergieWerk Ost GmbH.
Can I process my application afterwards?
Yes, this is possible. In your application overview you can view your information and make changes. If you have already been invited to an interview, editing is no longer possible. However, you can still add general information and upload additional documents in your profile.
How do I get news about my application?
In your application overview at Workwise you have an overview of the application progress at any time. Additionally, we send you emails about the most important status changes.
Can I send several applications at once?
The number of your applications is not limited. An overview of your applications can be found at Workwise.
Can other companies see where else I have applied?
Can I also contact the company's contact person directly?
Personal contact is possible via chat as soon as you have been invited for an interview. Before that, you will receive all important status changes by e-mail. If you have any questions, you can contact your personal Candidate Manager:in from Workwise.
I don't think I meet all the requirements. Can I still apply?
What do I have to consider if I am not from Germany?
Please make sure to provide all necessary documents within your Workwise profile. It should include an EU work-permit (if you have no EU citizenship) and a CV at least. Depending on the position you are applying to, you could also be asked for a certificate of enrollment, a transcript of records or a language certificate. We would also recommend to inform yourself thoroughly in advance about visa regulations. Therefore you can use the official visa navigator from the Federal Foreign Office.
What do I have to consider if German is not my mother tongue?
Please take into account the job’s language requirements and make sure the requirements match your skills. In the job search you can use the language filter to find jobs without German language requirements. It is also helpful to provide language certificates. This section in our help center may support you during the application process.
Our job offer Werkstudent im Kundenservice (m/w/d) sounds promising? We're looking forward to your application.
