IT Support Engineer (f/m/d)
Permanent Employment
Berlin
IT Support Engineer (f/m/d)
Your Responsibilities
- Taking ownership for the IT support department
- Building and fixing machines/hardware and resolving any equipment issues
- Troubleshooting software issues, offering first level support to a studio of over 100 people, at present
- Communicating and working with a wide range of people, with the ability to understand their needs and translate that into actions
- Managing account license and permissions across Email and multiple cloud based services
- Taking care of assigning new permissions for new starters or internal changes
- Ordering and setting up machines for interviewees and new starters, making the process as smooth and quick as possible, including finding new ways to improve IT onboarding
- Sharing the ownership for local infrastructure such as the alarm system, room booking system etc
Occupational fields
IT Support (First Level) (m/w/d)
IT Support & Administration
Technischer Support
Tech
Support
What we offer
- Team - A position in a driven and brilliant international team
- Rapid Development - An organisation truly dedicated to getting things done as fast and elegantly as possible
- Autonomy - We have a flat hierarchy and value people who take on responsibility, ownership and can contribute to our games from their first day
- Opportunity - We offer career progression, training and opportunities to impact a growing company. We regularly hire people with potential and have seen many interns and working students join us permanently
- Players - We’re aiming to be one of the most player centric companies in the world. Working on a live game ensure your work is seen by millions and you will gather rapid feedback from the players
- Training - A personal learning budget of €1,000+ to spend on learning and development, including books, workshops and attending conferences. We also offer in-house training such as coding classes
- Studio - A modern workspace with state of the art tech, based in Berlin
- Equipment - The newest technical equipment, including laptops and phones, which may also be used in your free time - you get a new one every 2 years
- Food and Drinks - Fresh fruits to keep you healthy and fresh coffee to keep you alert. We also have a fully stocked fridge; Smoothies, Coke, Club Mate, beer etc
- Health and Fitness - We pay €50 towards a monthly gym membership or a fitness activity
- Competitive Salary - We believe that top performance should receive top payment
- Profit Share - Full-time employees also get the chance to financially profit from our unique company share/stock option program
- Relocation - Relocation support to help you move to Berlin
- Parties - Regular company parties to celebrate, including Summer, Christmas and key company milestones
- Team Events - We regularly have events like bowling, BBQ’s and Movie nights. This year we went to Tenerife for a company holiday!
- Wisdom and Waffles - Industry thought leaders join us to share their knowledge with the team
- Friday Celebrations - Company provided dinner and drinks on Friday afternoons
Regular Feedback Meetings
Agile Working
Flat Hierarchies
Onboarding Program
Project Responsibility
Startup Flair
What you should bring along
All levels welcome (no experience required)
Languages
English
German
Skill set
macOS
Microsoft Windows
Bash (Shell)
Perl (Programmiersprache)
PowerShell
IT-Infrastruktur
About the company
Three years ago in a student flat in Karlsruhe we dreamed of becoming the most player-centric games developer in the world. Fast forward to 2019: We’re now a team of more than 100 people in our studio in Kreuzberg, Berlin, and our two mobile games ‘Idle Miner Tycoon’ and ‘Idle Factory Tycoon’ have reached more than 100 million global downloads. Our vision remains, and we want you to become a part of it! Help us in bringing joy to the people who love our games and join a company that has plenty of fun while doing so.
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